Bachelor's degree in Hospitality Management preferred
2-4 years of experience in Front Office/Housekeeping/Guest Services
At least 2 years of supervisory experience
Strong leadership skills
Familiarity with hotel computer programs
Ability to work various shifts, including weekends and holidays
Rooms Division background required
Responsibilities
Oversee Front Desk, Bell/Valet, Concierge, and PBX Departments
Conduct management meetings as directed
Act as Manager on Duty as assigned
Interview and train new Front Office employees
Monitor employee time clock and manage schedules
Ensure effective communication between Front Office and other departments
Review VIP reservations and manage room assignments
Benefits
Competitive salary
Paid vacation time
401k plan with company match
Health benefit programs
Property perks
Full Job Description
ESSENTIAL JOB FUNCTIONS:
Oversees Front Desk, Bell/Valet, Concierge, and PBX Departments, ensuring the Front Office employees are following all policies and procedures
Conduct all management meetings as directed
Act as Manager on Duty as assigned
Front Office Manager conducts interviews for the hiring of all new Front Office employees
Responsible in the training of all current and new employees
Must possess a thorough knowledge of the Property Management System
Must be able to assist each Front Office department in completing daily tasks as needed to meet the needs of the operation
Monitor Front Office employee time clock punches and make any corrections or additions as needed and in accordance with state law
Manage Front Office employee lunch and rest breaks in accordance with state law and in the best interest of the operation
Establish weekly work schedules for all Front Office departments as needed
Responsible for coaching and counseling of all front office employees, as well as issuing disciplinary action when needed
In charge of the timely completion of employee performance reviews, 90 day and annual, for each Front Office employees
Ensure all employees follow uniform standards
Ensure consistent and complete communication between the Front Office and all other departments of the hotel to maintain a smooth operation
Review all VIP reservations; ensure proper room assignment and special requests and communicate to appropriate departments
Communicate with Housekeeping daily to ensure arriving guest reservations are blocked in correct room assignments and assigned rooms are cleaned in a timely manner
Communicate with Housekeeping to ensure all room moves are handled correctly
Monitor departures on a daily basis, resolve discrepancies as needed, and communicate with Housekeeping to ensure guest room status is correct
Responsible for all front office supply inventories; office supplies and printed materials
Review all group resumes on a daily basis and pass on any pertinent information to ensure a successful program. Work with CP Event Managers to ensure all expectations and requests by the Group Contact are met
Must be familiar with all aspects of the guest rooms; i.e. guest room types, sizes, locations, views, rates, packages, and all room and reservation attributes as defined in the Property Management System
Must be able to manage the room inventory on a daily basis to ensure all guest requests are met and room revenue is maximized
Must be able to fully understand the Reservation process in Maestro
Conduct daily stand up meetings during shift changes to ensure all pertinent information is passed on and communicated accordingly
Print necessary daily reports and distribute to the appropriate departments
Ensure proper and timely guest recovery when needed and issue compensation to ensure guest satisfaction when necessary
Responsible for holding all team members accountable for policies and procedures
Follow all fire and safety procedures and regulations as outlined in the employee handbook
Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies
Report to all scheduled shifts on time and if unable to report to work, notify the Rooms Director according to the company policy outlined in the employee handbook
MINIMUM EDUCATION AND PHYSICAL REQUIREMENTS:
Bachelor degree or degree in Hospitality Management preferred.
Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
Strong leadership skills
Good understanding of computer programs utilized in hotels
Ability to work various shifts that includes weekends and holidays
Rooms Division background is necessary
Must be able to stand and walk the property for 80 to 95% of the day
Must be able to lift up to 20 lbs. on a regular basis and able to bend, squat, and lift up to 50 lbs. on an occasional basis.
Join our Team! Cavallo Point offers a competitive salary, paid vacation time, 401k plan with a company match, health benefit programs, and many property perks! This is a management position This is a full time position Pay Scale: $84,000-$89,000/year + bonus incentive potential
About Consolidated Precision Products Corp.
Consolidated Precision Products Corp. is a manufacturer of complex metal components and products for the aerospace and defense industries. The company was founded in 1991 and is headquartered in Carrollton, Texas. Consolidated Precision Products Corp. operates a network of manufacturing facilities across the United States, as well as in Mexico and Europe. The company's products include castings, forgings, and machined components, as well as assemblies and sub-assemblies. Consolidated Precision Products Corp. is committed to providing high-quality products and services to its customers.
