Front Line Manager

CarMax, Inc.

$60K — $105K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Ability to lead and manage teams effectively to achieve operational goals.
  • Strong skills in data interpretation and record accuracy for process compliance.
  • Proven ability to multi-task and prioritize in a fast-paced environment.
  • Excellent communication skills, both verbal and written, for interactions with associates and customers.
  • Proficiency in common and proprietary software systems.
  • Valid Driver's License and flexibility to work in various environments, including inclement weather.
  • Willingness to work on varied schedules, including nights, weekends, and holidays, with occasional travel.

Responsibilities

  • Demonstrate comprehension of training content throughout the program.
  • Support execution of store procedures and operational processes for efficiency and compliance.
  • Complete CarMax's Management Development Program and apply leadership principles in real-world scenarios.
  • Collaborate with cross-functional teams to maintain quality and meet production goals.
  • Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
  • Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.
  • Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location.

Benefits

  • Up to 48 hours of sick time per year and between 80 to 200 hours of vacation time based on years of service.
  • Paid time off for 6 scheduled holidays plus 1 floating holiday per year.
  • Eligibility for Holiday Premium Pay for working on scheduled holidays.
  • Full-time salaried associates receive unlimited paid time away for sick, vacation, bereavement, jury duty, and holidays, subject to manager approval.
Full Job Description
6001 - Newark - 2070 Stafford Way, Newark, Delaware, 19711

Position Overview

As a Front-Line Manager in Training, you will participate in a structured six-week development program designed to prepare you for success as a Front-Line Manager within CarMax's Service Operations department. This program equips you with the tools, knowledge, and leadership skills needed to manage operational processes and lead high-performing teams. Training includes learning the roles and responsibilities of Service Operations, understanding end-to-end production processes such as inventory management, and cosmetic/mechanical repair. Upon successful completion, you will transition into one of the following leadership roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Role Responsibilities

  • Demonstrate comprehension of training content throughout the program.
  • Support execution of store procedures and operational processes to ensure efficiency and compliance.
  • Complete CarMax's Management Development Program and apply leadership principles in real-world scenarios.
  • Collaborate with cross-functional teams to maintain quality and meet production goals.
  • Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
  • Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.
  • Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.


Required Qualifications

  • Ability to lead and manage teams effectively to achieve operational goals.
  • Strong skills in data interpretation and record accuracy for process compliance.
  • Proven ability to multi-task and prioritize in a fast-paced environment.
  • Excellent communication skills, both verbal and written, for interactions with associates and customers.
  • Proficiency in common and proprietary software systems.
  • Valid Driver's License and flexibility to work in indoor/outdoor environments, including inclement weather.
  • Willingness to work on varied schedules, including nights, weekends, and holidays, with occasional travel.


Preferred Qualifications

  • 3+ years of management experience preferred.


The annual salary for this position is:
$60,000.00 - $105,100.00
May be eligible for bonus and equity.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.


Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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