Engage with customers to identify and document their needs
Develop clear problem statements for design and engineering teams
Coordinate with marketing on product launches and collateral
Manage beta testing and establish success metrics
Collaborate with founders on company strategy and roadmap
Benefits
Remote work with occasional travel for team meetings
Opportunity for personal growth in a successful service company
Above-market salary and comprehensive benefits package
Company culture that promotes work/life balance
Full Job Description
What you'll do...
Talk with customers to discover & define their needs, understand their problems, and document their use cases. Turn the vague into the concrete.
Write problem statements that clearly define shared needs across customers, enabling designers & engineers to craft effective solutions.
Prepare for launches: work with Marketing team on positioning/collateral, manage beta testers, write FAQs, set metrics goals, measure success, and share learnings.
Work with our founders on company direction and roadmap.
You should...
Be located in the US or have significant time zone overlap.
Have 3+ years of experience.
Love listening to customers and diving deep into their problems and needs.
Be detail-oriented, organized, and great at writing.
Be growth minded; pushing to ship product that focuses on moving the needle.
Bonus points if you...
Have experience in sales or with sales tools / CRMs
Why work with us ...
Work remotely. Just be willing to do a bit of traveling twice a year for some face-to-face time with the whole team.
For personal growth: help build a truly successful service company with a stellar team where you can have a huge impact.
Above market salary, healthcare, dental, and retirement benefits package.
Fun company culture that embraces a healthy work/life balance.
