Strong analytical judgment to differentiate between significant data and noise.
Experience in swim schools, multi-unit franchises, or coaching independent operators is preferred.
Proven track record of influencing decisions through effective communication.
Excellent critical thinking and proactive problem-solving skills.
Ability to prioritize and align with business objectives.
Familiarity with LessonBuddy, Business Intelligence software, and Claude AI is a plus.
Willingness to travel up to 30% as needed.
Responsibilities
Coach Franchise Owners on key business areas like customer service and revenue growth.
Communicate effectively to drive positive results for franchisees.
Analyze performance metrics and advise owners on actionable improvements.
Maintain a visitation schedule for both in-person and remote support.
Assist with New Pool Openings, adapting coaching strategies accordingly.
Stay updated on each franchisee's business performance indicators.
Ensure compliance with the Franchise Agreement and brand standards.
Train Franchise Owners on new products and initiatives.
Facilitate the sharing of best practices across the franchise community.
Document all interactions and follow-ups for accountability.
Benefits
Comprehensive health benefit plans with significant employer contributions.
Remote work environment.
Competitive paid time off.
401k with company match.
Performance bonus eligibility of up to 15%.
Full Job Description
Job Title: Franchise Business Coach
Location: Work From Home - Candidates must reside close to a major airport. Preference will be given to candidates in in IL, VA, TX or GA in accordance with tax and administrative compliance requirements.
Overview: The Franchise Business Coach is the Support Center's link to a portfolio of Franchise Owners. You help them grow the business, run it well, and stay inside the Franchise Agreement.
Key Responsibilities:
Coach Franchise Owners on customer service, revenue growth, marketing, operations and lesson quality
Influence positive results through regular and effective communications and proactive support to franchisees
Read each location's performance and decide what is worth acting on. Pull sales, labor cost, P&L statements and the operating measures, and coach an owner on which two or three things will actually move the business
Keep a visitation schedule with each location, in person and remote
Support New Pool Openings, where the measures, the benchmarks and the coaching all work differently than at a mature pool
Remain current with all aspects of each franchisee's business through review of sales, labor cost, P&L statements, and other performance indicators
Coach the Franchise Agreement and brand standards accurately
Train Franchise Owners on new and updated products and initiatives
Move best practices across the franchise community, and help owners adopt them rather than just hear about them
Document issues, conversations and follow-up so any action taken at a location has a record
Qualifications:
Judgment about numbers, not just comfort with them. Many measures can mislead. We want someone who asks whether a gap is real before building a plan around it, and who can tell an owner "this is noise" as readily as "this needs work"
Experience in a swim school, a multi-unit franchise system, or another business coaching independent operators is preferred
Proven ability to deliver results and influence decisions through strong communication
Strong critical thinking and a proactive approach to problem solving
Ability to plan, set priorities, and work to business objectives
Comfort learning the systems the job runs on: LessonBuddy (internal lesson scheduling software), Business Intelligence software, Claude AI. Prior experience with any of them helps
Ability to adapt as the business changes
Ability to travel situationally and up to 30% at times
We Offer
Comprehensive health benefit plans with significant employer contributions
Remote Work Environment/Work from home
Competitive paid time off
401k with Company match
Competitive total compensation package including 15% performance bonus eligibility. The starting pay range for the position may vary but generally is $90,000 to $112,500 per year. New hires typically start at the lower end of the range based on experience and market considerations.
