FRAGRANCE & BEAUTY ASSISTANT BUSINESS MANAGER, FLAGSHIP
About the role:
Dynamic, agile & inspirational Leader, able to coach, develop and lead a team to deliver exceptional client service in a complex retail environment. Accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. Should possess a teaching as well as a learning mindset for continuous growth. Supports, executes, and contributes to the vision established by the F&B Business Manager. Strong focus on operational excellence & brand image compliance.
What impact you can create at CHANEL:
- Key partner to F&B Business Manager, help to develop and lead team in conjunction with F&B Business Manager with a direct focus on the continuous growth and development of the Stock Associate who directly reports into this role. Create and drive development plans and oversee annual review process, have ongoing performance conversation in partnership with F&B Business Manage
- Co-lead regular team communication sessions in partnership to the F&B Business Manager to ensure seamless communication of promotional activity, upcoming events, performance to goal, corporate initiatives, etc
- Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
- Leverages fluency in product, service, and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience
Business Development & Operations
- Manage time, establish priorities and delegate effectively in support of F&B Business Manager. Time spent should be 60% on the Sales Floor coaching and diving the client experience and 40% on operations
- Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
- Establish an organized and controlled stock storage system for Stock Associate to maintain on an ongoing basis
- Operations lead for all retailer systems, communicating inventory and supply needs to F&B Business Manager, receiving, and checking in inventory, shipping and receiving and damages, etc.
- Point person on all Standard Operating Procedures set by retailer and the Company; uphold team to all standards and educate as needed
- Lead and partner with F&B BM, Regional & corporate store environment team on all visual change overs at counter
- Establish relationships with key corporate partners for ongoing operational and visual support and day to day needs
- Assist F&B Business Manager in all event planning, coordination, orchestration, and execution
- Work with F&B Business Manager to understand retailer/client events and act as liaison between the brand and retailer when needed
- Execute all operational responsibilities to ensure effectiveness and efficiencies across the board.
- Active involvement in payroll processes, deadlines, and compliance
Client Experience
- Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
- Foster a culture of building relationships and personalizing client experiences
- Lead and train team on clienteling tools provided by the retailer to build new client retention and loyalty; use metric reporting as a resource to further develop the team
- Co-ownership of all brand image, hygiene standards and visual merchandising requirements
- Attend seasonal seminars hosted by Education Executives and corporate meetings.
You are energized by:
- Working in a highly collaborative retail environment.
- Process efficiency and problem solving
- Being entrepreneurial and building a business
- Having a passion to build long-lasting relationships
- Making things beautiful by providing the ultimate in-store experience
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Bachelors degree preferred, High School degree or GED required
- 3+ years of leadership experience in a retail luxury environment or operational role preferred
- Must have flexible schedule with the ability to work late nights, weekends, and some holidays
- Ability to lift-up to 15 pounds and stand for extended periods of time throughout the day
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
- The anticipated base salary range for this position is $68,600 through $102,100. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
