Full Job Description
Note: This position requires working onsite at our New York office Tuesday through Thursday.
Note: This position requires working onsite at our New York office Tuesday - Thursday.
**TURN PLANS INTO REALITY WITH OUR NEW CUSTOMERS**
**About the role:**
As an Implementation Manager at Cube, you will play a pivotal role in our Professional Services team, working closely with our biggest customers to ensure efficient and effective onboarding. You will act as a trusted partner to customers during onboarding, supporting the successful adoption of Cube and ensuring that customers achieve their FP&A goals. Reporting to the Head of Professional Services, this role combines expertise in FP&A with strong relationship-building and creative problem-solving skills. You will have a direct impact by improving our product and services while helping finance professionals succeed.
**Job Responsibilities:**
- Lead the end-to-end onboarding process for new customers, ensuring rapid time-to-value and sustainable success.
- Manage onboarding projects to ensure on-time completion within scope and to the customer's satisfaction.
- Act as a thought leader, advising customers on the "Cube way" and aligning their requirements with Cube's solutions.
- Configure systems to deliver solutions that meet customer needs.
- Ensure all contractual terms and deliverables are met, and the customer is successfully transitioned to the Customer Success Engineer (CSE) for ongoing support.
- Communicate project plans, statuses, risks, action items, and next steps to internal and external stakeholders.
- Drive issue resolution and risk mitigation to ensure project success.
- Seek support from Product, Sales, and PS Leadership to address project risks and roadblocks, maintaining ownership of the project throughout.
- Facilitate handover to Customer Success Engineering team post-implementation, providing documentation and training materials to support customers' ongoing operational readiness.
- Proactively analyze customer readiness for product usage and offer advice on better engagement with Cube.
- Handle multiple concurrent projects, managing competing priorities effectively.
**Experience and Education Requirements:**
- Bachelor's degree in Finance, Business Administration, Information Systems, or a related field. An MBA or relevant master's degree is a plus.
- 5+ years of experience in Implementation or Onboarding Management, particularly with analytical solutions such as Business Intelligence, Data Analytics, or FP&A.
- Experience in financial planning and analysis, with a strong understanding of creating advanced financial models, finance systems, finance transformation, or consulting.
**Skills:**
- Proficient in financial/FP&A tools such as Anaplan, Adaptive, Hyperion/Essbase, Tableau, Power BI, or similar.
- Comfortable using ERP systems like NetSuite, QuickBooks Online, Xero, Sage Intacct, or others.
- Familiarity with customer experience tools like GuideCX, Chorus, Confluence, and Slack.
- Skilled in using modern SaaS tools, especially project management systems like Jira, and proficient in Excel for modeling, reporting, and data analysis. Basic understanding of SQL is a plus.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
- Exceptional communication skills, capable of translating between technical and non-technical teams and effectively communicating customer needs internally.
- Strong consultative skills, with the ability to educate customers and uncover their business needs.
**Competencies:**
- Creative problem solver who enjoys tackling complex challenges.
- Proactively analyzes customer product usage and offers advice on better engagement with Cube.
- Empathy for customers, with the ability to build strong relationships and act as a consultative partner.
- Comfortable presenting in all-hands meetings and actively contributing to internal training and enablement programs.
- Passion for helping customers achieve success and understand the importance of customer satisfaction.
- Ability to maintain composure in difficult situations, effectively managing multiple customers, projects, and requests.
- Resilience and the ability to recover quickly from setbacks.
- Able to work independently and make decisions to ensure project success.
- Ability to manage the end-to-end onboarding process with minimal supervision.
The base salary range for this role is: $110,000- $130,000 USD.
The expectations above are meant to represent the ideal candidate, but if you don't meet all of them and think you'd be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the posted location. Immigration sponsorship is not available at this time.
**Full-Time Employee Benefits**
- We provide 100% covered employee medical, dental, and vision insurance options, including FSA/HSA options plus free memberships to OneMedical, Teladoc, and Talkspace.
- Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.
- We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company.
- We offer 12 weeks of 100% paid parental leave for the birthing parent.
- We offer each Cuber a quarterly learning budget to spend on books, classes, or events that support your development.
- You'll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship!
- You'll work for a company that our customers are truly excited about!
#LI-Hybrid
