4-10+ years of product design experience with complex workflows
Experience in conducting user discovery before design
Background in designing operationally intensive software
Ability to collaborate closely with engineers and implement designs
Proven track record of defending design decisions with clear reasoning
Responsibilities
Own end-to-end product design for external-facing case management tools
Observe attorneys and paralegals to identify workflow friction
Transform stakeholder requests into cohesive product solutions
Collaborate with engineering to implement design changes directly
Extend external product experiences into internal paralegal tools
Contribute to design reviews with a clear point of view
Benefits
Collaborative work environment with cross-functional teams
Opportunity to influence product design in a high-stakes legal context
Engagement with real users to inform design decisions
Access to AI-native design tools for independent work
Potential for professional growth in operationally complex industries
Full Job Description
What you'll do
You will work closely with engineers, product, and operators to support legal operators and attorney partners in high-stakes, time-sensitive casework.
Own product design end-to-end for our external-facing case management product, from discovery through implementation.
Sit with attorneys and paralegals, watch how they work in Finch's tools and systems such as Filevine, and identify friction before proposing a solution.
Turn individual stakeholder requests into solutions that work across the product, rather than one-off fixes that create clutter elsewhere.
Work closely with engineering and the codebase, shipping simple copy, layout, or styling changes yourself where it makes sense.
Help extend the external product experience into our internal paralegal tools as the two converge.
Bring a clear point of view to design reviews, explain your reasoning, and push back constructively while remaining open to new evidence.
What will make you successful You'll likely thrive if you have
4-10+ years of product design experience, with direct ownership of complex workflows.
A demonstrated habit of doing discovery before designing: spending time with the people doing the work, rather than relying only on a brief.
Experience designing operationally intensive software, such as B2B or other workflow-heavy products.
Comfort thinking in code and working closely with engineers, carrying decisions through implementation rather than stopping at a Figma handoff.
A track record of forming and defending design decisions with clear reasoning while staying collaborative and receptive to feedback.
It's a plus if you have
Experience across both consumer products and B2B or operational software, bringing a high bar for craft to complex workflows.
Comfort using AI-native design tools to ship simple changes independently.
Experience supporting brand or marketing work alongside product design.
Genuine curiosity about personal injury or legal work, or a track record of learning unfamiliar, operationally complex industries quickly.
This role may not be for you if
You do your best work when the roadmap, problems, and success metrics are already defined for you.
You prefer to stay in Figma and hand off designs rather than work with real users and bridge into code.
You're most excited by polished consumer interfaces and have little interest in the operational details behind them.
What happens next
We run a human, efficient process. That generally includes:
Intro: An initial conversation about your background, motivation, and the role.
Interview: A deeper dive with a leader on the team.
Case Assignment: A practical assignment that gives you insight into work we do and helps us learn about your approach.
Onsite: A visit to our NYC office to meet the team, explore the work together, and have lunch.
