3+ years in forward deployed engineering or similar customer-facing technical role
Proven experience in end-to-end customer onboarding processes
Strong knowledge of APIs, data models, SQL, and integration debugging
Hands-on experience with EDI, ERP, inventory, accounting, and freight systems
Ability to map purchase-order-to-cash workflows and translate operational needs into technical configurations
Experience in CPG, supply chain, logistics, or ERP is a plus
Responsibilities
Lead customer onboarding from discovery to go-live
Collaborate with operations teams to map workflows and configure the platform
Build and troubleshoot integrations with various systems
Translate complex operational requirements into data models and configurations
Provide customer insights to engineering for product improvements
Benefits
On-site role in New York, United States
Opportunity to work with an AI-powered operations platform
Engagement with diverse customer workflows in the CPG sector
Chance to influence product development based on customer feedback
Full Job Description
About the Role
As a Founding Forward Deployed Engineer, you will connect an AI-powered operations platform with customers' day-to-day workflows in the consumer packaged goods sector. You will own implementations from initial discovery through go-live, helping customers improve how they manage wholesale operations while bringing field insights back to the product team. What You'll Do
Lead customer onboarding end to end, including discovery, integration, configuration, testing, and go-live.
Work directly with operations teams to map purchase-order-to-cash workflows and configure the platform to meet their needs.
Build and troubleshoot integrations involving EDI, ERP, inventory, accounting, and freight systems.
Turn complex operational requirements into clear data models, configurations, and product capabilities.
Share customer insights with engineering and help shape product improvements.
What We're Looking For
At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
Experience owning customer onboarding from discovery through integration, configuration, testing, and launch.
Strong working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code.
Hands-on experience integrating EDI, ERP, inventory, accounting, and freight systems.
Experience mapping purchase-order-to-cash workflows and translating operational needs into technical configurations.
CPG, supply chain, logistics, or ERP experience is a plus. Comfort with ambiguity, changing needs, and hands-on customer problem solving is important.
Compensation & Benefits
Visa sponsorship is not available for this role. Location
This is an on-site role based in New York, United States.
