Founding Controller, Product & Customer Operations

Synthetic

• $250K — $275K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • CPA certification required.
  • Experience as a Controller at a software company with proven SaaS expertise.
  • Strong knowledge of ASC 606, billing, invoicing, and accrual accounting for software firms.
  • Excellent client relationship skills with a reputation for client satisfaction.
  • Demonstrated ability in coding or process automation with tangible examples.

Responsibilities

  • Ensure seamless customer service and address any issues that arise.
  • Oversee AI quality control to maintain system integrity.
  • Develop and refine business processes for customer support as needed.
  • Manage customer onboarding manually until automated solutions are developed.
  • Act as the main communication bridge between customers and the engineering team.

Benefits

  • Health benefits included.
  • Visa sponsorship available for exceptional international candidates.
Full Job Description
About the Role

We'll be launching the product soon. This is our first dedicated accounting hire, and it's a wear-all-the-hats role: part customer service, part AI quality control, part process building, part product research. You report directly to the founder.

Our customers trust Synthetic with their money, and our system changes constantly. Your job is to make sure nothing breaks or falls through the cracks for them while we move fast. Sometimes a system is working properly but poorly explained, and you bridge the gap with the customer until we fix it. And sometimes there's a process we haven't automated yet, like customer onboarding today, and you handle it by hand until it makes sense for an engineer to build it. You'll also be building business processes for customer support on the fly.

This job will change every quarter. One perk: you'll never do a bank reconciliation. That part is already completely autonomous.

Job Requirements
  • A CPA.
  • Controller experience at a software company. You've run real SaaS books.
  • Fluency in ASC 606, billing, invoicing, and accrual bookkeeping for software businesses.
  • Clients love you.
  • You've vibe coded a few things you're happy to show off.


Compensation
  • $250K - $275K salary
  • 0.2% - 0.3% fully diluted equity
  • Health benefits
  • We sponsor visas for exceptional candidates worldwide

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