5-7 years of experience in high-pressure roles (finance, consulting, startups)
Strong analytical skills with a focus on problem-solving and decision-making
Ability to navigate complex systems and drive process improvements
Exceptional judgment and reliable track record in past roles
Technical familiarity with engineering principles and software implementations
Responsibilities
Deliver results on critical initiatives and drive execution of high-scope projects
Collaborate with leadership and individual contributors to align strategies
Establish and maintain effective processes to enhance operational efficiency
Recruit, develop, and mobilize talent within the organization
Engage directly with customers to facilitate successful project outcomes
Benefits
Cohort-based career accelerator with rapid career growth opportunities
Hands-on experience in multiple business functions (Sales, Product, Operations)
Direct access to senior leadership and founders for mentorship
Performance-based feedback and promotion opportunities every 6 months
Increased compensation potential throughout the program (average >50% increase)
Full Job Description
About the Role
DOSS's Forward Deployed Services team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:
Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
Product Design: Data model, workflows and integrations
Build/Configure on DOSS/ERP platform
UAT and Go-live
The Forward Deployed Product Manager will support our push to upper mid-market and enterprise clients, and will have multiple responsibilities:
Support e2e ERP lifecycle process and success for 1-2 of our bigger clients
Build new product capabilities/solutions within the DOSS ERP platform
Contribute to best practices and process improvements across the team
Hands-on ERP implementation experience is required. Our current team comes from a mix of business and technical backgrounds. What we value the most are:
Business acumen to zoom out and discuss value drivers
Passion for learning quickly
What You'll Do
Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
Build new product capabilities that help support DOSS's push to upper mid market and ENT clients
Contribute to best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell 12; turn our customers to our biggest advocates!!
Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team
What We're Looking For
2+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.
High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.
Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset; experience with SQL is a plus (but not required)
What You'll Get
Competitive salary + meaningful equity
100% Coverage for individuals Premium medical, dental & vision coverage
401(k), immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
