5-7 years of software engineering experience, particularly in customer-facing roles.
2+ years of experience managing engineering teams, focusing on hiring and development.
Proven track record of leading complex enterprise deployments from start to finish.
Strong written and verbal communication skills for both technical and executive audiences.
Willingness to travel up to 30% to customer sites.
Responsibilities
Lead and grow a team of Forward Deployed Engineers, fostering a culture of ownership and accountability.
Own deployment outcomes, ensuring on-time and high-quality enterprise rollouts.
Staff and prioritize engineers across multiple concurrent deployments.
Stay hands-on with technical work, reviewing designs and unblocking challenges.
Serve as a senior technical partner and trusted advisor to customers and executives.
Build and standardize deployment playbooks for efficiency and consistency.
Collaborate with Product and Platform Engineering to enhance platform capabilities based on deployment insights.
Partner with Sales, Customer Success, Clinical, and Compliance teams for unified customer experiences.
Benefits
Opportunity to lead and shape a high-performing engineering team.
Engagement with enterprise-level clients and complex systems.
Hands-on involvement in technical problem-solving and deployment.
Professional growth through mentorship and team development.
Collaborative work environment across multiple departments.
Full Job Description
The role
Our enterprise customers don't have one workflow. They have hundreds of workflows, a dozen systems, processes that live in people's heads, and business units which each measure success differently. They also have really important missions to serve patients and Overjet exists to help them do this more effectively.
Our enterprise customers are making Overjet the foundation of how they operate. They aren't treating it as a single tool in a single office. That raises the bar for how we deploy. Every enterprise rollout needs engineers who can integrate with complex systems, earn the trust of clinical and operational leaders, and hold a go-live date across hundreds of locations.
As Forward Deployed Engineering Manager, you'll build and lead the team that does this work. You'll manage a group of Forward Deployed Engineers across a portfolio of DSO and payer accounts. You'll own deployment outcomes for those accounts and stay close enough to the technical work to unblock your team, review architecture, and step in when a deployment is at risk. You'll also turn what we learn in the field into repeatable playbooks and product improvements, so each enterprise deployment is faster than the last.
This role combines the judgment of an engineering leader with the customer accountability of a deployment owner.
What you'll do
Lead and grow the team. Hire, coach, and manage a team of Forward Deployed Engineers. Set a high technical bar, give direct feedback, and build a team culture where engineers own customer outcomes.
Own deployment outcomes. Be accountable for on-time, high-quality enterprise deployments across your portfolio. Track the metrics that matter: time to go-live, adoption, and customer ROI.
Staff and prioritize. Match engineers to accounts and balance load across concurrent deployments.
Stay technical. Review designs and architecture, unblock hard problems, and write code when it's the fastest path to a result. Expect to spend your time being hands-on.
Be the senior technical partner to customers. Serve as the escalation point and trusted advisor to technical leaders as well as executives.
Build the playbook. Standardize how we scope, integrate, launch, and measure enterprise deployments, including integration patterns, data validation, rollout sequencing, and compliant data handling.
Close the loop with Product. Find the patterns across deployments and partner with Product and Platform Engineering to turn one-off builds into platform capabilities.
Partner across Overjet. Work closely with Sales, Customer Success, Clinical, and Security and Compliance so customers see one Overjet team aligned in the same direction - we're unstoppable that way.
What we're looking for
You lead from the front. Your team trusts your technical judgment because you've done the work, and you still can.
You hold the outcome. When a deployment slips, you find out why, fix it, and change the process so it doesn't happen again.
You develop people. You've helped engineers grow into stronger builders, communicators, and customer owners.
Software engineering experience, including significant time in customer-facing engineering.
2+ years managing engineers, including hiring, performance management, and career development.
A track record of leading complex enterprise deployments or integrations from scoping through go-live and adoption.
Excellent written and verbal communication with both technical and executive audiences.
Willingness to travel up to 30% to customer sites.
About Overjet
Overjet is a dental technology company that uses artificial intelligence to improve patient care. The company's software analyzes dental images to identify potential issues and provide treatment recommendations. Overjet was founded in 2018 and is headquartered in Cambridge, Massachusetts.
