The roleYou own a customer end to end from the engineering side. You join calls with customers, watch where Aidan could improve inside their product, and find the technical breakthroughs: sometimes in the customer's configuration, sometimes in the tooling, and sometimes in the agent itself. You work in a pair with a Deployment Strategist who owns the customer's context and journeys; you own everything that needs code. When the fix belongs in the core agent, you bring the agent team a reproduced case and a proposed change, not a vague report.
What you'll do- Be the engineer assigned to a set of accounts, from first scoping call to live implementation
- Build the tooling that makes deployments faster: replay, evaluation, configuration, integrations into the customer's stack
- Coordinate development with the agent team.
- Turn what you learn on each account into playbooks so the next deployment needs less of you
Who you are- Strong software engineer, comfortable across backend, browser automation, and LLM-based systems
- You like working directly with customers and leading technical discussions when necessary
- You have shipped at a startup or as a founder, or have been in a forward deployed or solutions role
- Bonus: hands-on agent, prompt, or evaluation work; experience with voice or realtime systems
