Track record in end-to-end technical delivery, ideally with customers
Strong engineering fundamentals for quality rapid building
Comfortable navigating ambiguous customer systems
High autonomy with a proactive builder's mindset
Ability to communicate clearly with engineers and business leaders
Willingness to travel occasionally for customer engagement
Based in SF or willing to relocate for in-person collaboration
Responsibilities
Embed with customers and resolve complex pricing and approval issues
Own delivery from technical discovery to system go-live
Transform customer-specific solutions into core product features
Deploy and fine-tune AI agents for customer needs
Provide immediate feedback on product challenges from real-world use cases
Benefits
Comprehensive medical, dental, and vision coverage for all employees and their families
Free lunch, dinner, snacks, and coffee provided
Flexible vacation policy allowing employees to take necessary time off
Full Job Description
What you'll do
Embed with our customers. You'll sit with the RevOps and Sales leaders who live inside Roadrunner every day, turn their hardest pricing and approval problems into shipped features, and stay on the hook until they're actually solved - not just handed off to support.
Own delivery end-to-end, in production. From technical discovery through go-live, you're the engineer who scopes it, builds it, and keeps it running.
Turn one-off solutions into product. Every customer-specific integration or workflow you build feeds back into Roadrunner's core platform. The pattern you build for customer #1 is the feature customer #10 gets out of the box.
Ship AI agents in the field. Deploy and tune proactive agents - quoting recommendations, deal modeling, multi-step approval workflows - against real customer data and real deal pressure, then iterate on what actually breaks.
Be the fastest feedback loop in the company. You're often the first to see where the product breaks under real enterprise complexity. You carry that back to the core team the same day, not next sprint.
What you'll bring
A track record of owning technical delivery end-to-end, ideally with real customers or stakeholders depending on the outcome.
Strong engineering fundamentals - you can build fast without cutting the corners that matter, and you know which ones those are.
Comfort with ambiguity - you can walk into an unfamiliar customer's systems and processes and find the shortest path to a real solution.
High autonomy and a builder's mindset - you figure out what needs to be done and do it, without waiting for a spec.
Clear, direct communication with both engineers and the revenue and business leaders you're embedded with.
Willingness to travel occasionally to be onsite with customers when it matters.
Based in SF or excited to relocate - we're an in-person team.
Bonus points if...
You've worked directly inside customer environments - as a forward deployed engineer, solutions engineer, implementation engineer, or consultant - and shipped production code there.
Are a product manager who isn't afraid to jump into technical conversations and owns outcomes
Are empathic of the end user and know how to inspire others to act
You've been a founder or early engineer and know what full ownership actually feels like.
You've turned a single customer's one-off request into a feature that shipped to everyone.
You have a side project! Tell us what you are passionate about and why
What we offer
Medical, dental, and vision benefits for you and your family.
Lunch and dinner, as well as snacks and coffee to keep you energized.
