Proven track record of delivering high-quality products
Ability to work in a fast-paced, high-tempo team
Interest in translating business challenges into effective technical solutions
Experience with diagnosing and debugging software issues
Responsibilities
Own end-to-end agency implementations from kickoff to post-launch support
Diagnose customer-reported issues and implement code fixes
Collaborate directly with customers to scope requests and solve problems
Identify and generalize software fixes into overall product enhancements
Host calls with agency scheduling directors to learn operational workflows
Benefits
Opportunity to impact healthcare infrastructure
Work with cutting-edge AI tools
Collaborative and fast-paced work environment
Focus on product improvement driven by customer insights
Potential for career growth in a modern healthcare setting
Full Job Description
About the role
As a Forward Deployed Engineer at Phoebe, you'll own the technical success of our agency customers, from implementation through ongoing support. You'll sit on calls with scheduling directors, learn how their operations actually work, and then go make Phoebe work for their specific world.
You'll write code, debug issues directly in the codebase, build quick fixes that unblock go-lives, and feed what you learn back into the product.
What you'll do
Own agency implementations end-to-end: kickoff calls, EHR configuration, go-live, and post-launch support
Diagnose and resolve customer-reported issues directly. Read the codebase, find the bug, ship the fix, without waiting for core engineering
Sit on customer calls, scope requests precisely, and find the fastest path to solving real problems
Identify patterns across agencies and generalize one-off fixes into product improvements that benefit everyone
What you need
At least 2 years of software engineering experience shipping high-quality products
Excitement to move fast and work in a fast-tempo team
Interest in turning business problems into working products
