4+ years of professional engineering experience in AI feature development
Experience building products where AI is central to user experience
Familiarity with LLM observability tools
Background in early-stage startups or as a founder
Strong sense of urgency and ability to move quickly
Bonus: experience in hospitality, restaurants, or events
Responsibilities
Embed AI solutions by collaborating with venues to understand their operations
Customize AI features to meet specific customer needs
Drive adoption by tracking and enhancing customizations for better outcomes
Feed product development by identifying patterns and communicating them to engineering
Contribute to performance evaluations to improve AI effectiveness
Benefits
Competitive compensation with meaningful equity
Comprehensive medical, vision, and dental coverage with paid premiums
Flexible PTO and 401(k) plan
Daily lunches provided when onsite
Unlimited budget for books
Company laptop provided
Complimentary One Medical membership for employee and family
Full Job Description
About the Role We are hiring a Forward Deployed Engineer to get our AI features working for real venues. We've launched agents that help our customers send messages, build menus, and more. Every venue runs its business differently, and the gap between a feature that works in general and one that works for a specific customer is where you come in.
This role is based in San Francisco, in office 5 days per week so that you can work closely with sales, customer success, and engineering. Expect regular time on-site with customers.
What you'll own You own AI adoption for our customers end to end.
Embed. Work directly with restaurants and venues to learn how they handle inquiries, menus, and follow-up. Find where our AI falls short for them.
Customize. Customize the AI features to our customers needs so that they can be successful.
Drive adoption. Track and improve customizations so that they drive real outcomes for our customers.
Feed the product. Turn patterns across customers into improvements for the core product. Bring engineering the problems worth solving for everyone. Help write evals to improve performance.
What we're looking for
4+ years of professional engineering experience building AI features
You have built products where AI features are core to the user experience
You are familiar with LLM observability tools
You have been a founder or worked at an early stage startup
You have a strong sense of urgency and move quickly
Bonus: experience in hospitality, restaurants, or events
What We Offer
Competitive compensation including meaningful equity you'll actually be able to use
Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
Flexible PTO & 401(k)
Daily lunches when onsite
Unlimited book budget
Company laptop
Complimentary One Medical membership for you and your family
