Your RoleAs a Forward Deployed Engineer at Rox, you'll work directly with the world's top revenue teams to bring AI native workflows to life. This is a high ownership, technical role with a platform engineering focus: onboarding, solution design, deep product adoption, and building durable integrations into complex customer environments.
You'll lead everything from technical scoping and integration to live demos, trainings, and user activation. Whether you're mapping complex workflows, writing Python and SQL to support a customer use case, designing systems that fit into large scale IT organizations, or feeding insights into product, you'll be instrumental in helping users realize value quickly.
You'll collaborate across sales, product, and platform engineering to shape how Rox is delivered to customers. This is not a traditional CS role. It's a hands-on, cross-functional role for someone who wants to help define how humans and AI agents work together in practice.
If you're curious, technical, and obsessed with customer outcomes, we'd love to work with you.
Responsibilities- Own post-sale onboarding end-to-end, ensuring every user finds value from their first call onward
- Serve as a trusted technical advisor, proactively engaging users and mapping their workflows to Rox
- Deliver engaging demos, trainings, and live solutioning sessions (remote + in-person)
- Run integration and scoping sessions with GTM and RevOps teams to enable high-impact POCs
- Capture product feedback and use cases to inform roadmap and strategic direction
- Collaborate cross-functionally to build internal documentation, playbooks, and enablement content
- Drive user activation and expansion by delivering compelling value narratives
Qualifications- 1+ years of experience in B2B SaaS, supporting technical customer relationships (pre- or post-sale)
- Strong execution mindset: you thrive in fast-paced environments and move with urgency
- Background in distributed systems
- Understanding of large scale IT organizations
- Programming experience in Python, plus SQL for working with large datasets
- Fluent in AI native programming and system design
- Familiarity with GTM methodologies (e.g. MEDDIC, SPIN, SPICED) and how users apply them
- Excited to work across onboarding, sales engineering, and customer success in a hybrid role
- Strong communication skills and comfort presenting to both technical and business stakeholders
- Bias toward scaling yourself through process, tooling, and collaboration
- Curious and customer-obsessed: you're always learning and looking for ways to delight users
- Be located in or willing to relocate to New York
Benefits- Competitive pay with considerable equity upside
- Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
- Company-paid life & AD&D, plus short- and long-term disability
- 401(k) with automatic enrollment
- Unlimited PTO, plus paid sick leave, company holidays, and bereavement
- Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
- Wellness stipend: $375/quarter
- Learning stipend: up to $2,000/year
- Internet & cell phone stipend: $25/month
- Mental health support, virtual care, and care navigation
- Fertility & family-building support, plus backup care membership
- Pre-tax commuter benefits (transit & parking)
- SF HQ: daily catered breakfast & lunch, meal allowances, and rideshare support when commuting to the office
ApplyTo apply, please fill out the application form. We're looking forward to connecting with you!
