3-10+ years of software engineering experience, preferably as a Forward Deployed Engineer or in backend/systems roles.
Strong proficiency in Python; familiarity with TypeScript or JavaScript is advantageous.
Experience with cloud platforms such as AWS, GCP, or Azure.
Demonstrated ability to translate vague requirements into concrete, operational systems.
Excellent communication skills for interacting with both technical and non-technical teams.
A proactive mindset with the capability to work autonomously in dynamic settings.
Familiarity with AI systems including LLMs, vector databases, and prompt engineering is highly desirable.
Responsibilities
Embed with customers to gain insights into their workflows and success criteria.
Design, build, and deploy AI-based solutions addressing real-world operational challenges.
Create and maintain production systems, including APIs, integrations, and monitoring.
Translate customer needs into technical designs and implementation plans.
Operate effectively in high-pressure environments prioritizing reliability and speed.
Identify repetitive patterns in customer engagements to inform product improvements.
Collaborate with Product and Engineering teams to shape product roadmap and system design.
Oversee deployments from initial scoping to launch and subsequent iterations.
Benefits
Hybrid work model: in-office presence required 3 days a week in San Mateo, California.
Full Job Description
About The Role
As a Forward Deployed Engineer, you will sit at the intersection of engineering, product, and customer delivery. You'll embed directly with customers, deeply understand their workflows, and design and deploy AI-powered solutions that deliver immediate, real-world impact.
This is a highly autonomous, hands-on role for someone who thrives in ambiguous environments, enjoys working directly with customers, and wants to shape product direction through what they see in the field. You'll partner closely with Product and Engineering to turn customer needs into scalable systems that improve how healthcare organizations operate.
This is a hybrid position. Our team is in-office 3 days a week (Mon, Tue, Thu) in San Mateo, California. What You'll Do
Embed directly with customers to understand their workflows, constraints, and success criteria
Design, build, and deploy AI-driven solutions tailored to real operational problems
Build and maintain production systems including APIs, integrations, monitoring, and feedback loops
Translate business requirements and customer needs into technical architectures and implementations
Operate in high-stakes environments where reliability, speed, and judgment matter
Identify patterns across customer deployments and feed insights back into core product and platform development
Partner closely with Product and Engineering to influence roadmap, abstractions, and long-term system design
Own deployments end-to-end, from initial scoping through launch and iteration
What We're Looking For
3-10+ years of software engineering experience, ideally as an FDE or in backend / systems-focused work.
Strong proficiency in Python (TypeScript / JavaScript experience is a plus).
Experience working with cloud infrastructure (AWS, GCP, or Azure).
Ability to translate ambiguous requirements into working, production-ready systems.
Strong communication skills and comfort working with both technical and non-technical stakeholders.
High ownership mindset with the ability to operate independently in fast-changing environments.
Experience with AI systems (LLMs, vector databases, prompt engineering, or agent frameworks) is a strong plus.
