About the RoleThis is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback - working directly with the CTO to shape what gets built.
What You'll Do- Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption
- Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows
- Serve as the voice of the customer - analyze conversation logs and feedback to identify patterns and surface insights for the product team
- Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO
- Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently
- Define and document the customer engineering playbook from scratch
What We're Looking ForRequired- 0-3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager)
- Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions
- Hands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)
- Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions
- Ability to work cross-functionally and translate customer needs into concrete product improvements
- Experience coaching or configuring AI agents for sales contexts - defining tiers, personas, and pricing conversations is a plus
Requirements & Eligibility- Must be authorized to work in the United States without visa sponsorship
- Must be able to work on-site in San Francisco, CA
Compensation & Benefits- Base salary: $140,000 - $185,000 USD annually
- Early employee equity opportunity at a funded, early-stage AI startup
LocationOn-site in
San Francisco, CA. Remote and hybrid arrangements are not available for this role.
