2 to 6 years experience in Growth, BizOps, Product, or Analytics roles at a high-growth startup
Experience with AI techniques, including prompt engineering and retrieval
Track record of managing complex, multi-project initiatives
Proficient in project management tools like Linear, Airtable, and Asana
Strong analytical skills with a data-driven decision-making approach
Familiarity with Python and JavaScript preferred
Excellent written and verbal communication skills.
Responsibilities
Build AI growth workflows for internal and customer use
Evolve service delivery playbook and resource strategies
Use the AirOps platform to enhance processes and explore new use cases
Collaborate with cross-functional teams on product launches
Analyze key metrics and recommend solutions for business improvements
Work with design on UX research to optimize customer engagement
Test product features and provide feedback for user experience enhancement.
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Generous parental leave
A fun-loving and dynamic team culture that values speed and innovation.
Full Job Description
About the role
As a Forward Deployed Engineer at AirOps, you'll work directly with enterprise clients to turn AI search and growth strategy into measurable outcomes. You'll use the AirOps platform to configure, adapt, and scale playbooks that help leading brands stay visible and competitive as discovery shifts across AI search engines.
This is a high-ownership role for someone who likes being close to the customer, the product, and the impact. You'll partner across Product, Customer Success, Sales, Growth, and Marketing to deliver repeatable client outcomes, bring field feedback back into the platform, and help shape a more mature delivery motion as AirOps scales.
What you'll own
Partner directly with enterprise customers to understand their goals, translate them into clear delivery plans, and drive measurable outcomes across AI search visibility and growth
Configure, adapt, and scale AirOps playbooks across customer accounts and verticals, helping turn repeatable delivery patterns into stronger product and service motions
Work cross-functionally with Product, Customer Success, Sales, Growth, and Marketing to align customer needs, product capabilities, and expansion opportunities
Monitor performance data, identify trends and risks, and communicate recommendations to customers and internal stakeholders
Bring field feedback back into the product and delivery teams to improve the AirOps platform, customer experience, and future playbooks
What you'll bring
4 to 7 years in Growth, BizOps, Product, Technical Account Management, Analytics, Solutions, Customer Success, or a similar role at a high-growth startup
Experience working directly with enterprise customers, translating business goals into clear execution plans and measurable outcomes
Hands-on experience using AI tools, LLMs, prompt engineering, or automation platforms to improve processes and scale repeatable work
Strong analytical skills, with the ability to interpret performance data, identify patterns, and turn insights into recommendations
Excellent project management and communication skills, with the ability to keep internal teams and customers aligned across multiple workstreams
High ownership, strong judgment, and comfort operating in a fast-moving environment where customer needs, product feedback, and delivery priorities intersect
Nice to haves
Familiarity with AI search, GEO/AEO strategy, or how brands are discovered across LLMs and answer engines
Comfort working with data from tools like Google Search Console and GA4
Experience at an early or growth-stage B2B SaaS company
Experience turning customer feedback into product recommendations, internal documentation, or enablement materials
Our Guiding Principles
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
