2-5 years of data science or client management experience
Degree in Industrial Engineering, Computer Science, Data Science or Management Information Systems
Proven experience in technology and process improvement
Strong analytical skills with a focus on data-driven decision-making
Demonstrated ability in stakeholder management across multiple functions
Responsibilities
Identify potential improvements in technology and process to drive business outcomes
Conduct audits of client finance workflows to pinpoint friction and bottlenecks
Design and execute user engagement playbooks for the AI platform
Lead monthly operational committee meetings with client SMEs to review metrics
Prepare executives for Steering Committees, providing data-driven narratives
Negotiate client requests focusing on impactful changes
Align client desires with the core product vision to avoid scope creep
Manage internal resources across Product, Engineering, and Consulting to address escalations
Lead critical issue resolution efforts and post-mortem strategies
Benefits
Performance-based commission for eligible roles
Competitive benefits and a 401k matching plan
Opportunity for top performers to earn stock options
Paid parental leave
Paid company & flex holidays
Quarterly events and team outings in a vibrant workplace environment
Full Job Description
Summary
Location: Houston, TX (HQ) - On-site | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience
About the Role
Value Delivery & Process Optimization
Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client's finance operations.
Strategic Governance & Steering
Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
Signal vs. Noise: Change Management
The 80/20 Rule: Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
Roadmap Alignment: Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.
Cross-Functional Stakeholder Management
Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations.
Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.
Who You Are
Trusted Advisor: You are a trusted advisor to the client. You're at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.
Perks & Benefits:
Performance-based commission (for eligible roles)
Competitive benefits, 401k matching plan, and wellness resources
Opportunity to earn stock options for top-performers
Paid parental leave
Paid company & flex holidays
ZINGy environment: quarterly events, team outings, and MORE!
