The primary responsibility of the position is to ensure safe, quality and timely repairs in the Service Centre, while dedicating a percentage of your time to repairing customer equipment. This is done effectively through supervision of Truck, Trailer and Tanker Technicians, assignment of work and quality of job completion, educating the team on safe operating procedures, managing a safe workplace and raising awareness of hazards. Monitoring Technicians to ensure performance is up to standard and problem solving by eliminating waste, is key to improving throughput for customers and the efficiency of the Service Centre operation. This role involves managing a team through mentoring and coaching as well as rolling up your sleeves and working alongside the team for equipment repairs as necessary.
WHAT'S IN IT FOR YOU?- Excellent industry leading pay
- Excellent industry leading benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, STD/LTD, Life and Dependent Life Insurance
- RRSP Program including employer contribution match
- RESP & TFSA Program
- Employee Assistance Plan
- Monthly Bonus Program
- Employee Referral Program
- CareerPath™ - Company paid personal and professional development
- Educational Reimbursement Program
- Leading edge diagnostic equipment
- Mentorship Opportunities
- OEM and other technical training
- Online Training Library
- Daily pay advances if you need pay in advance of your normal pay date
- Annual Boot Allowance
- Specialized work premium
- Bi-weekly 50/50 draws
- Appreciation Events
- Service Award Recognition
- Safe, clean, bright, and organized work environment
- Open, inclusive culture
DUTIESService Centre Supervision- Work with Standard Work Procedures to identify areas for improvement
- Ensure all work being performed is done following healthy and safety guidelines
- Ensure all equipment is in safe working condition and advise Service Manager of any tools or equipment that require vendor repair or replacement
- Ensure that all completed work is inspected for quality control using GoRight's Quality Control documentation before leaving the bay
- Communicate safety, productivity and quality expectation with Technicians for each job
- Escalate safety concerns to the Service Manager immediately
- Open/close Service Centre for shift start up and shut down
- Communicate and prepare shift hand off information at end of each shift
- Monitor jobs to avoid any problems or delays ahead of time
- Monitor, coach and train Technicians on standards, productivity and quality of work
- Identify Technician skill levels to gauge supervision intervals
- Continuously monitor Service Centre organization and complete daily checklist
- Monitor Technician clock-on times in the system to ensure accuracy
- Monitor job times to completion targets and communicate to Technicians
- Involve Parts Planner immediately for parts required in the Service Centre
- Ensure warranty parts and information are captured when flagged by the system
- Monitor waste bins and advise when they need to be picked up
- Track and repair tools and equipment that are out of service
- Other work as may be defined
QUALIFICATIONSEducation and Training- Grade 12 or equivalent with trade training
- Licensed 310T or Red Seal Truck and Transport License
Skills and Experience- Truck maintenance knowledge and experience
- Team Supervision
- Strong technical skills
- Good communication skills
- Personnel skills to manage staff
- Good computer skills
The salary range for this position is $49 per hour - $52 per hour based on relevant credentials and experience.
