Previous experience as a Service Manager, Assistant Service Manager, or Shop Foreman in a truck dealership or heavy-duty repair environment.
Experience with Ford commercial vehicles and warranty systems is preferred.
Strong knowledge of diesel truck diagnostics, maintenance, and repair operations.
Proven leadership and team management experience.
Excellent organizational, communication, and customer service skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficiency with dealership management systems and computer software.
Responsibilities
Manage daily operations of the Ford service department for efficient workflow and timely repairs.
Supervise service advisors, diesel technicians, porters, and support staff.
Monitor shop productivity, technician efficiency, and labor performance metrics.
Ensure repairs are completed according to Ford standards and manufacturer guidelines.
Maintain high customer satisfaction by addressing concerns and resolving escalated service issues.
Oversee warranty administration and ensure compliance with Ford policies and proper documentation.
Coordinate scheduling and dispatching of repair orders to maximize shop productivity.
Benefits
Medical and Dental plan.
Paid Holidays.
Paid vacation and sick/personal time.
401k with an employer match.
Employer paid life insurance benefit.
Gym reimbursement program.
Full Job Description
Gabrielli Truck Sales is seeking an experienced and driven Ford Service Manager to oversee daily operations of our Ford commercial truck service department. The ideal candidate will be responsible for managing technicians, advisors, workflow, customer satisfaction, warranty compliance, and departmental profitability while ensuring high-quality service standards for Ford commercial vehicles and fleet customers.
This leadership role requires strong operational knowledge, excellent communication skills, and the ability to lead a fast-paced service team focused on efficiency, safety, and customer retention. Key Responsibilities
Manage the daily operations of the Ford service department to ensure efficient workflow and timely vehicle repairs
Supervise service advisors, diesel technicians, porters, and support staff
Monitor shop productivity, technician efficiency, and labor performance metrics
Ensure all repairs and maintenance are completed according to Ford standards and manufacturer guidelines
Maintain high levels of customer satisfaction by addressing customer concerns and resolving escalated service issues professionally
Oversee warranty administration and ensure proper documentation and claim compliance with Ford policies
Coordinate scheduling and dispatching of repair orders to maximize shop productivity
Review repair orders for accuracy, completeness, and proper billing procedures
Work closely with the parts department to ensure timely parts availability and inventory management
Maintain a clean, organized, and safe working environment in compliance with OSHA and company standards
Recruit, train, mentor, and develop service department personnel
Conduct regular team meetings focused on safety, performance, and operational improvements
Monitor departmental financial performance including labor sales, gross profit, and expense control
Build and maintain strong relationships with fleet accounts and commercial customers
Support after-hours or emergency customer service needs when necessary
Qualifications
Previous experience as a Service Manager, Assistant Service Manager, or Shop Foreman in a truck dealership or heavy-duty repair environment
Experience with Ford commercial vehicles and warranty systems preferred
Strong knowledge of diesel truck diagnostics, maintenance, and repair operations
Proven leadership and team management experience
Excellent organizational, communication, and customer service skills
Ability to work in a fast-paced environment and manage multiple priorities
Proficiency with dealership management systems and computer software
Valid driver's license required; CDL preferred but not required
Preferred Skills
Experience managing fleet and municipal accounts
Understanding of Ford warranty procedures and OEM compliance standards
Ability to analyze KPIs, technician productivity, and departmental financial reports
Strong problem-solving and conflict-resolution abilities
Commitment to employee development and continuous process improvement
