Previous experience as a Service Advisor in a dealership setting
Valid driver's license with an acceptable driving record
Creative and positive team player attitude
Strong analytical skills for decision-making
Exceptional communication and empathy skills
Leadership abilities in both team and independent environments
Responsibilities
Greet guests upon arrival in the Service drive
Communicate empathetically about vehicle concerns
Offer solutions and additional services to guests
Prepare detailed repair orders with clear instructions
Provide timely updates on repair order progress
Analyze quality control reports to maintain high service scores
Process monetary transactions efficiently
Benefits
Free training and limitless advancement opportunities
Tuition reimbursement for continued education
Comprehensive medical, dental, and vision plans
Complimentary group life insurance
Employee referral bonus program
Generous discounts on sales, service, and parts
401k matching for retirement savings
Flexible spending account for tax savings on qualified expenses
Full Job Description
Location: Cerritos, CA | Type: Full Time | Salary: 60,000 - $125,000
As a Service Advisor, you're one of the most important team members at Norm Reeves Ford. You're responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.
What You'll Do:
Greet guests as they arrive in the Service drive
Communicate empathetically with guests about their vehicle
Offer solutions and added services to guests
Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
Provide timely follow-up progress of each repair order and contact guests with repair changes
Analyze quality control reports and maintain a high Customer Service Index Score
Process monetary transactions
What You'll Need:
Previous experience as a Service Advisor in a dealership setting
A valid driver's license and acceptable driving record
Creative, positive, team player attitude
Ability to analyze situations and make win-win business decisions
Honesty, empathy, and exceptional communication skills
Leadership skills in team-based and independent settings
What We Offer:
Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Invest in Yourself - Tuition Reimbursement
Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
Secure Your Future - Build Wealth with 401k Matching
Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
