5-7 years of experience in food and beverage management or related field
Strong leadership and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Excellent interpersonal and communication skills
Working knowledge of food & beverage systems and inventory tools
Experience with labor and payroll management
Responsibilities
Manage daily operations of multiple food and beverage outlets
Provide leadership and ensure consistent service standards
Engage with guests to promote personalized service
Resolve guest feedback and concerns professionally
Maintain compliance with safety and sanitation standards
Control operational costs through effective inventory management
Support employee development through coaching and training
Benefits
Access to a prestigious Manhattan location
Opportunities for professional growth and development
Employee discounts on hotel services and amenities
Comprehensive health and wellness programs
Supportive and inclusive workplace culture
Full Job Description
About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
Operations & Guest Experience
Manage the daily operations of The Garden, Banquets, TY Bar, and In-Room Dining, ensuring exceptional service, operational efficiency, and a seamless guest experience across all outlets.
Provide leadership coverage across all Food & Beverage outlets, adapting to business needs and ensuring consistent execution of service standards
Maintain a visible presence throughout the operation, engaging with guests, building relationships, and promoting a culture of personalized service
Respond to and resolve guest feedback and concerns in a timely, professional manner, ensuring effective service recovery when needed
Ensure all Food & Beverage areas are properly maintained, organized, and operating in compliance with company, safety, and sanitation standards
Partner with culinary and outlet leaders to support daily operations, special events, promotions, and departmental initiatives
Lead and support teams during peak business periods, providing direction and hands-on assistance as needed to maintain service excellence
Foster employee development through coaching, training, and cross-functional learning opportunities across multiple outlets and disciplines within the Food & Beverage division
Labor & Payroll Management
Manage and monitor labor costs through effective scheduling aligned with business needs
Review, approve, and provide commentary on employee timecards
Ensure compliance with meal break policies and payroll procedures
Track attendance, flag tardiness, and escalate issues as appropriate
Prepare and present labor reports, including overtime analysis
Financial & Inventory Control
Control operational costs through purchasing, inventory management, and waste reduction
Monitor stock levels of food, beverage, and operational supplies; place orders as needed
Assist with monthly inventory counts and reconciliation
Track departmental expenditures against budget/forecast targets
Support revenue generation initiatives and upselling strategies
Administrative & Coordination Duties
Attend and contribute to operational meetings (e.g., daily briefings, labor meetings, event meetings)
Serve as a liaison between operational leadership and administrative teams
Prepare and manage purchase orders and maintain accurate records
Assist with scheduling documentation, team communications, and reporting
Support planning and execution of group dining, special events, and VIP experiences
Team Leadership & Development
Assist with the recruitment, selection, interviewing, and onboarding of employees to ensure alignment with Four Seasons cultural and core standards
Train, coach, motivate, and inspire team members to achieve excellence in service, teamwork, and operational performance
Support the ongoing development of employees through hands-on leadership, creating opportunities for growth and engagement
Conduct performance evaluations and provide timely, constructive feedback to promote continuous improvement
Address employee relations matters promptly, professionally, and fairly, resolving concerns and supporting a positive work environment
Enforce disciplinary actions when appropriate, in accordance with company policies and procedures
Ensure all employees consistently comply with work rules, standards of conduct, and safety policies
Foster a positive, respectful, and inclusive workplace culture that reflects the values of Four Seasons
Facilities & Compliance
Monitor physical condition of restaurant facilities and equipment; report and recommend improvements
Ensure compliance with health, safety, and sanitation standards
Adhere to company policies, brand standards, and standard operating procedures
Knowledge & Skills
Strong leadership, organizational, and multitasking abilities
Ability to adapt quickly and manage multiple priorities in a fast-paced environment
Excellent interpersonal and communication skills
Working knowledge of food & beverage systems, inventory tools, and POS platforms
Ability to analyze reports and use data to improve operations
Foreign language skills are a plus but not required
Compensation: $84,000 - $86,000
About Four Seasons Hotels & Resorts
Four Seasons Hotels and Resorts is a luxury hotel and resort company that was founded in 1960 by Isadore Sharp. The company is headquartered in Toronto, Canada, and operates more than 100 hotels and resorts in over 40 countries. Four Seasons is known for its high-end amenities and personalized service, and has been recognized with numerous awards and accolades. The company is privately held and has been owned by Cascade Investment, a company controlled by Bill Gates, since 2007.
