Floor Manager

ABOUT THE COMPANY:

The Mexican is a contemporary Mexican hospitality concept redefining experiential dining through elevated culinary execution, immersive design, and emotionally driven guest engagement. Rooted in the belief that “Mexico is not found on a map, but in the heart,” the brand blends sophisticated hospitality, vibrant energy, and modern Mexican culture to create a highly differentiated dining experience centered around connection, atmosphere, and memorable service moments.

The organization operates within a fast-paced, high-volume, experience-driven environment where hospitality extends beyond service execution and into emotional connection, guest recognition, and floor presence. Leadership places significant emphasis on warmth, energy, personalization, and creating an atmosphere where guests feel welcomed as if entering someone’s home rather than a traditional restaurant setting.

The concept is defined by:

•Elevated, high-touch hospitality and guest experience

•Strong cultural identity and experience-led brand positioning

•Premium food, beverage, and nightlife-oriented atmosphere

•High-energy floor operations with elevated service standards

•Collaborative, people-first leadership culture

•Operational precision balanced with warmth, personality, and emotional intelligence

•Modern Mexican culinary storytelling through innovation, design, and entertainment

As the organization continues scaling into key growth markets, the business is entering an important phase of operational maturation and infrastructure refinement. Leadership is focused on strengthening executional consistency, developing high-performing teams, improving operational discipline, and building scalable hospitality systems while preserving the culture, energy, and experiential identity that define the brand.

This environment requires leaders who thrive in dynamic hospitality settings and can balance:

•Floor leadership and guest engagement

•Team development and accountability

•Operational rigor and service excellence

•Culture preservation and organizational scalability

MISSION VISION PURPOSE:

Mission

•To deliver exceptional culinary experiences that blend the authenticity and innovation of high-end Mexican cuisine, in spaces where art and contemporary design reflect the essence of modern Mexico.

•We do so with warm, top level Mexican hospitality, generating sustainable value for our customers, collaborators, shareholders, partners, and community.

Vision

•To become an international benchmark for Mexican cuisine, where tradition,innovation, and art converge to inspire, connect, and transform the way the world experiences Mexico.

Purpose

•Our Purpose is to showcase the greatness of contemporary Mexico through a culture that honors our roots and defines the gastronomic experience.

THE OPPORTUNITY:

The Floor Manager role is a critical front-of-house leadership position responsible for orchestrating service and ensuring a seamless, high-quality guest experience during peak operations.This individual will serve as the on-floor commander of service, balancing operational discipline with hospitality presence. Reporting into senior leadership (AGM/GM), the Floor Manager will be instrumental in:

•Driving service execution in a high-volume, high-expectation environment

•Elevating guest experience through active engagement and real-time problem solving

•Reinforcing team culture, accountability, and consistency across shifts

•Helping establish stronger operational consistency during a period of rapid growth and expansion

The Floor Manager will play a key role in strengthening training execution, operational communication, and service standards while maintaining the hospitality DNA of the brand.

This is a hands-on, highly visible leadership role requiring operational rigor, emotional intelligence, urgency, and strong hospitality instincts.

RESPONSIBILITIES:

Lead Dinner Service Execution

•Act as the primary orchestrator of floor operations, ensuring pacing, timing, and service flow meet brand standards

•Maintain awareness of floor energy, table pacing, staffing deployment, and operational flow throughout service

•Anticipate operational bottlenecks and proactively adjust execution in real time

Guest Experience Ownership

•Conduct consistent table touches and oversee guest recovery efforts

•Ensure a premium, memorable, hospitality-forward experience for all guests

•Address service issues immediately with professionalism, urgency, and warmth

•Maintain a highly visible presence on the floor throughout service

Team Leadership & Coaching

•Support, mentor, and hold front-of-house staff accountable while fostering a collaborative, team-oriented environment

•Lead through example by actively supporting the team during service

•Help reinforce a positive, energetic, hospitality-first culture

•Coach team members on service standards, communication, and guest engagement

Service Standards & Operational Discipline

•Ensure adherence to SOPs, cleanliness standards, and execution protocols across all service touchpoints

•Help reinforce consistency and accountability while maintaining flexibility within a fast-paced environment

•Balance process discipline with hospitality instinct and guest experience priorities

Cross-Functional Coordination

•Partner closely with kitchen and bar leadership to ensure seamless food and beverage delivery

•Maintain strong FOH/BOH communication throughout shifts

•Help resolve operational breakdowns quickly and collaboratively

Operational Readiness

Oversee opening and closing responsibilities, including:

•floor setup

•staffing alignment

•shift transitions

•operational readiness reviews

•floor planning

•cash handling verification

•Ensure staffing levels, operational setup, and communication are aligned before service begins

Performance Monitoring

Track and help improve operational KPIs including:

•sales performance

•labor management

•guest satisfaction

•online reviews

•turnover

•service timing

•floor execution consistency

Culture & Energy Management

•Maintain a high-energy, positive environment aligned with the brand’s experiential positioning

•Reinforce hospitality standards rooted in warmth, urgency, accountability, and team engagement

•Help create an environment where both guests and employees feel welcomed, supported, and energized

Service Excellence

•Establish consistent, high-quality service execution across all shifts

•Improve guest satisfaction, service consistency, and online reputation metrics

Team Stability & Development

•Help strengthen front-of-house leadership consistency within a growing operational environment

•Build credibility quickly with both leadership and hourly staff through hands-on execution and strong communication

Operational Consistency

•Improve adherence to SOPs and service standards while maintaining flexibility and hospitality presence

•Help strengthen communication, training consistency, and accountability across shifts

Guest Experience Impact

•Become a recognizable floor presence who positively impacts guest engagement, retention, and repeat visitation

•Help elevate overall hospitality standards across the operation

Leadership Pipeline Contribution

•Support the development of future hospitality leaders within the organization

Position yourself for future AGM/GM growth opportunities as the platform scales

DESIRED SKILLS & EXPERIENCE:

•Proven experience in elevated casual, experiential, or premium dining environments (fine dining not required but valued)

•Strong floor leadership presence with the ability to command service without being overly rigid or authoritarian

•Demonstrated ability to manage high-volume, high-energy service environments

•Deep understanding of guest experience, service pacing, hospitality execution, and floor orchestration

•Experience working within structured operational environments (SOP-driven)

•Proven experience in elevated casual, experiential, or premium dining environments (fine dining not required but valued)

•Strong floor leadership presence with the ability to command service without being overly rigid or authoritarian

•Demonstrated ability to manage high-volume, high-energy service environments

•Deep understanding of guest experience, service pacing, hospitality execution, and floor orchestration

•Experience working within structured operational environments (SOP-driven)

•Strong interpersonal skills with a guest-first mindset and high emotional intelligence

•Proven ability to lead through influence, coaching, and team engagement

•Ability to thrive in fast-paced, evolving environments with high expectations

•Proven track record of team leadership, coaching, and performance management

•Experience opening or stabilizing restaurants during periods of growth or operational transition is highly valued

•Spanish language skills are a plus

IDEAL CANDIDATE PROFILE:

The ideal candidate is:

•A service-first operator from strong hospitality “schools”

•Comfortable balancing process discipline with experiential, hospitality-forward service

•A self-starter who can execute immediately without requiring heavy oversight

•Someone who understands that exceptional hospitality leadership comes from anticipation, emotional intelligence, energy, and operational command — not simply task management

•A hospitality leader who naturally jumps in alongside the team and leads through example rather than hierarchy

•Comfortable operating in environments where hospitality, vibe, and guest engagement are central to the brand identity

•Excited by upward mobility opportunities and long-term growth within a scaling hospitality platform

•Someone capable of bringing structure and consistency without disrupting the culture and hospitality DNA of the business