Job DescriptionThe OpportunityEmbry-Riddle Aeronautical University is seeking a highly analytical and customer-focused Flight Applications Systems Analyst to join the Information Technology department in a fully remote capacity. This position supports, maintains, and enhances the University's core flight systems, including Talon ETA/RMS, SplashBI, and related applications and integrations.
The Flight Applications Systems Analyst provides application support, develops and maintains operational and analytical reports, writes and troubleshoots SQL queries, validates data, and investigates complex system issues. Working closely with academic and administrative departments, this role gathers business requirements, analyzes processes, and translates customer needs into effective reports, system enhancements, and sustainable technical solutions.
The successful candidate will demonstrate strong problem-solving, communication, and project coordination skills, with the ability to manage competing priorities, collaborate with technical and non-technical stakeholders, and deliver responsive customer service. Experience with SplashBI is preferred, but experience with comparable reporting platforms will be considered. Knowledge of higher education
and/or flight operations is also beneficial.
This position offers the opportunity to support the University's flight operations. The role is fully remote, with minimal travel; however, it requires 24/7 rotating on-call availability.
- Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
- Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
QualificationsRequired Qualifications:- Bachelor's degree in Computer Science or a related field.
- Three to five years of related experience in Information Technology.
- Knowledge of software development life cycle principles, methods, and tools.
- Ability to support applications, troubleshoot complex technical issues, and communicate technical information to both technical and non-technical users.
- Ability to learn to read code and work with programming and scripting languages, including SQL
- Knowledge of interface construction.
- Strong analytical, problem-solving, organizational, and critical-thinking skills.
- Excellent written and verbal communication, customer service, documentation, and training skills.
- Ability to manage multiple priorities, work independently with limited direction, and meet competing deadlines.
- Ability to establish and maintain effective working relationships with administrative, clerical, and academic stakeholders.
- Proficiency with Microsoft Windows and Microsoft Office applications, including Outlook, Excel, Word, Visio, Project, and PowerPoint.
- Ability to maintain positive and respectful working relationships, demonstrate integrity and accountability, and adhere to university policies and procedures.
Preferred Qualifications:- Experience in a higher education administrative and/or academic computing environment.
- Knowledge of flight systems and flight operations.
- Experience with application support, enterprise reporting tools, SQL queries, data validation, requirements gathering, and system integrations.
- Knowledge of Agile methodology related to application support and project management.
- Experience with SplashBI or comparable reporting platforms.
- Experience coordinating system upgrades, testing, application enhancements, and vendor relationships.
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number
R312313. Please attach all relevant materials to your application when you apply online. Complete submissions include:
- Cover letter
- Resume
- Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
