Overview
Supports Quinn’s Vision by driving the business through QRS Fleet management, oversight of fleet maintenance & repair costs, & accountability for QRS Fleet Compliance.
Wages
Starting wage will depend on experience and education.
$85,642 to $106,027
Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Manage the repair process for the fleet by:
- Review all repairs through any shop location that adversely affects values.
- Maintain communication with Branch & Regional Managers to make effective decisions on all rental repairs by spending appropriate time at each branch.
- Reporting & management of key metrics: repair & maintenance, Customer Damage Recovery, Tech Productivity, fleet return to ready, etc.
- Develop & implement process improvements as needed
- Tracks & analyzes budget variances within service operations; investigates and problem solve questionable data/reporting.
- Establishes and drives consistency across locations to meets/exceeds department goals and objectives.
- Sustains an effective service program by evaluating results and by making recommendations to improve service/maintenance efficiency, equipment safety, and business unit profitability.
- Ensures satisfactory resolution of equipment warranty issues by collaborating with service / warranty department.
- Proactively participates in meetings and contributes to strategic planning
- Works with Branch & Regional Managers and lead technicians to ensure vehicles and equipment are within company and DOT standards
- Collaborate with Branch & Regional Managers to identify training needs and participates in cross training, on-the-job training, and new hire training.
- Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support / develop business unit objectives.
- Demonstrate and promote Quinn Company core values of Integrity, Relationship, Teamwork, Respect, Quality and Service.
- Manages performance through motivation, monitoring, and coaching.
- Builds internal and external relationships through exceptional teamwork, problem solving, ownership, and follow-through.
- Other duties as assigned.
Qualifications
EDUCATION and/or EXPERIENCE
- Requires an aggressive, personable individual with excellent customer relations, organizational skills, and communication skills.
- Five+ years Rental service and/or related equipment servicing & repair supervisory experience and/or training required
- Four year degree preferred; or equivalent combination of education and five to six years related experience and/or training; or equivalent combination of education and experience.
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