5+ years in commercial fleet operations or logistics maintenance management
3+ years managing external maintenance vendors under SLAs
Practical knowledge of Class 4-8 commercial truck platforms and FMCSA/DOT compliance
Experience with Fleet Management Systems and telematics data analysis
Proven ability to lead root-cause investigations and document SOPs
Bachelor's degree in Mechanical Engineering, Automotive Technology, or related field
Responsibilities
Maximize vehicle availability and coordinate preventative maintenance for commercial routes
Oversee maintenance and compliance of commercial vehicles and ADS hardware
Manage third-party repair shops and enforce service level agreements
Leverage telematics data to reduce cost-per-mile and report operational KPIs
Benefits
Onsite work in Phoenix, AZ or Fort Worth, TX, 5 days a week
Opportunity to work in the cutting-edge autonomous trucking sector
Engagement with advanced technologies and telematics
Collaboration with a diverse team of experts in fleet operations
Potential for professional growth in a rapidly evolving industry
Full Job Description
About the Role
The Fleet Operations Manager serves as the primary technical subject matter expert and operational leader bridging central hardware engineering, depot dispatch, and local maintenance execution. In this critical crossover role within the autonomous trucking sector, you will oversee two foundational mandates: Fleet Readiness & Availability (ensuring operational trucks are prepped and staged to fulfill commercial route schedules) and Dual-Layer Fleet Health & Safety (maintaining strict DOT/FMCSA commercial vehicle roadworthiness alongside the full Autonomous Driving System sensor, compute, and hardware stack).
Reporting into the Sr. Manager, Market Operations, you will govern third-party maintenance providers, manage dealership warranty and service turnarounds, maintain structured root-cause diagnostic protocols, and leverage connected telematics to optimize fleet cost-per-mile metrics without compromising system safety or vehicle uptime.
This role isonsite 5 days per week in Phoenix, AZ or Fort Worth, TX.
What You'll Do
Fleet Readiness & Scheduling: Maximize vehicle availability and utilization while coordinating preventative maintenance, campaigns, and retrofits to support commercial route schedules.
Dual-Layer Fleet Health & Compliance: Oversee commercial vehicle maintenance, upfitter equipment, and Autonomous Driving System (ADS) hardware health while enforcing FMCSA, DOT, and safety regulations.
Vendor Governance & SLA Enforcement: Manage third-party repair shops, dealerships, and mobile service providers to hold partners accountable to SLAs, lead root-cause investigations, and maximize warranty recovery.
Telemetry Analytics & Cost Control: Leverage telematics and diagnostic data to reduce cost-per-mile metrics, report operational KPIs, and align with procurement on spare part stocking.
What We're Looking For
Minimum Qualifications
Operational Experience: 5+ years in commercial fleet operations, logistics maintenance management, medium-duty/heavy-duty truck repair operations, or advanced field hardware deployment.
Vendor Governance: 3+ years directly managing external maintenance vendors, commercial truck dealerships, or third-party service provider networks under structured SLAs and performance scorecards.
Technical Medium-Duty Acumen: Practical knowledge of Class 4-8 commercial truck platforms, diesel powertrains, pneumatic/hydraulic brake systems, FMCSA/DOT regulatory compliance, and commercial upfits.
Data & Telematics Proficiency: Experience extracting and analyzing vehicle data from modern Fleet Management Systems (FMS/CMMS), telematics gateways (J1939/OBD), diagnostic trouble codes (DTCs), and reporting tools (Excel, Tableau, or Looker); experience with Samsara a plus.
Problem Solving & Quality: Demonstrated ability to lead structured root-cause investigations (DMAIC, 5-Why, Fishbone) and document Standard Operating Procedures (SOPs).
Education & Licensure: Bachelor's degree in Mechanical Engineering, Automotive Technology, Supply Chain, Operations, or equivalent practical field experience. Valid driver's license with a clean driving record; CDL 'A' w/ air brake endorsement a plus, but not required.
Preferred Qualifications
Autonomous Platforms: Direct experience working in autonomous vehicles, advanced robotics, connected commercial fleets, or automated guided transport.
Sensor Suite Maintenance: Hands-on troubleshooting and calibration experience with perception sensor suites (cameras, LiDAR, radar, IMU/GNSS systems, compute modules).
Process Improvement: Formal certification or practical experience in Lean Six Sigma, Kaizen, Toyota Production System (TPS), or high-reliability depot operating frameworks.
Dealership & OEM Systems: Familiarity with OEM service networks (e.g., Freightliner, Isuzu, International, Peterbilt) and warranty claim processing portals.
About Gatik AI
Gatik AI is a technology company that develops autonomous vehicles for business to business short-haul logistics. The company was founded in 2017 by Gautam Narang and Arjun Narang. Gatik AI's vehicles are designed to operate on fixed routes between distribution centers, warehouses, and retail locations. The company's mission is to deliver goods safely, efficiently, and on time, while reducing road congestion and carbon emissions. Gatik AI has partnerships with Walmart and Loblaw Companies Limited, two of the largest retailers in North America. The company is headquartered in Vancouver, Canada, with offices in Palo Alto, California.
