Fleet Manager

Fleet Address: 1610 Old Frankfort Pike, Lexington KY 40504

We offer our Managers:

• The starting base compensation for this position is$65,902 to $96,005.*The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*
• Over 3 weeks of Paid Time Off may be accrued during the first year of employment.
• 8 Paid Holidays.
• 401(k) plan with company match up to 7%
• Health & Life Insurance.
• Tuition reimbursement up to $5250/year and professional certifications.
• Complimentary AAA membership (inclusive of product & service discounts).

The primary duties of the Roadside Assistance Club Fleet Manager are to:

• Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.
• Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.
• Direct reporting levels to include but not limited to 1-3 Supervisors, up to 60 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director.
• Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet.
• Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.
• Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.
• Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.

Minimum Qualifications:

• Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor27s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.
• Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).
• Ability to possess and maintain a valid Driver27s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
• Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.
• This position is considered Emergency Personnel (incumbent in this position is on call as needed, reporting to work during inclement weather and other types of emergencies).
• This position is "on call" on a 24/7 basis and requires working beyond normal business hours as necessitated by weather or business conditions.

Full time Associatesare offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Pagefor more information

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