As the
Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.
What You'll Do:- Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
What You'll Need to Have for the Role:- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Knowledge of RV's and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license required
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment
- Environmental conditions include heat, cold, humidity, noise, dust and wetness
General Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
