Fixed Income eTrading & Front Office Support

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We are in search of highly motivated, self-starters who currently work in high pressure trading environments providing application support. This candidate must be able to perform technical trouble shooting of electronic trading and trade capture platforms, be able to prioritize issues, manage business expectations, and be a global team player within our Fixed Income business. Functions include but are not limited to monitoring, restoring service, driving solutions on major changes, managing problems, and supporting/managing changes. Excellent business communication skills are required.

• Works with development teams to build solutions that use enterprise monitoring/logging, are 3elf-healing4, and require minimal to zero maintenance.
• Provide day-to-day application support to trading systems, which includes answering user queries, and monitoring applications.
• Interact closely with regional and global business users and other groups in technology to ensure issues are addressed and communicated in a timely manner.
• Troubleshoot production issues to identify root causes and track issues to their completion. Work closely with Developers and business groups to plan system rollout, application updates.
• Provide rotational after hours (may include evenings and weekends) support and/or ON-call support to correct any critical/Time sensitive issues impacting the applications.
• Provide expert technical knowledge of applications management in relation to system components, functionality, interfaces, data flows and business rules.
• Provide reporting to technology partners, business and management on the application availability such as Start of the day checks, Intraday, End of the day, weekly Incident governance, problem and change tracking.
• Possesses technical and/or business functional knowledge of systems, timing and dependencies.
• Conducts independent analysis and assessment to resolve strategic issues.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Develops or helps to develop the knowledge required for the operation.
• Adheres to ITIL best practices regarding Incident, Problem, Change Management or other related
• Issue logging and recording of requests, incidents, problems, and changes
• Broader work or accountabilities may be assigned as needed.

Experience:

• 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Capital markets, Fixed Income IT Support, rates and/or credit products, or similar high-pressure business experience is required, with experience supporting trading or operational workflow applications

Additional skills:

• eTrading technical troubleshooting: OMS, Pricing, execution routing, post trade feed
• ITIL service operations methodologies and have experience with Service management tools like Service now and JIRA
• Excellent communication and problem-solving skills
• Ability to work independently or within a team environment and handle multiple issues simultaneously.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency gained through education and/or business experience reviewing and planning of system changes and server upgrades and participate in Disaster recovery planning and tests
• Experience with Broadway, ION, Broadway, Fidessa, or similar products
• Working knowledge of: UNIX, Windows, Oracle, MSSQL, Python, HTML, FIX Protocol, Java or similar

Salary:

Pay Type:

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards