First Voice Lead (Onboarding & Activation) - Hybrid in Seattle, WAOur First Voice team handles onboarding and activation of real estate agents and landlords new to the platform. You'll work alongside a small team to contact thousands of new users each month.
As a First Voice Lead, you'll split your time between calls and building programs. On the phone, you'll turn new signups into active users, place the leads RentSpree generates with agents, and get landlords onto paid products. Off the phone, you'll run onboarding sessions and webinars and write the talk tracks and content that help customers take their next step. Working directly with landlords is new for the team, so you'll help build that program from the ground up. Your targets will include acquisition rate, activation rate, and other goals as required by the business.
This role is hybrid in our downtown Seattle office 2 days per week.
What You'll Do- Call new prospects from signups, stalled Apply Links, campaigns, partners, and events. Work each one to a clear outcome and hit the team's targets for speed to first contact and contact rate.
- Qualify Grow+ leads, place each with the right agent, and follow it through to see how it turned out.
- Work directly with landlords to drive adoption of Landlord Pro, BaaS, screening, and rent payments. Use what you hear on calls to help build the landlord playbook and onboarding path.
- Plan and run onboarding sessions, demos, webinars, and in-person events that get new users active.
- Create enablement content, like presentations, knowledge base articles, and talk tracks, and test new approaches on your own calls.
- Track what works (objections, talk tracks, qualification criteria) and share call recordings so they end up in the team playbook.
- Keep your CRM records clean enough to forecast from. Pass customer feedback to the Manager to share with Product, Marketing, and Support.
Our job descriptions evolve with our business needs and priorities. Your role may include other tasks, projects, and team support.
Skills You Bring- 2+ years in sales, customer success, onboarding, or inside sales.
- Experience on a phone-based team working a high-volume queue, inbound or outbound.
- You've designed and delivered customer training, demos, or webinars.
- You've identified and proactively built something your team was missing, such as a talk track, sequence, or resource.
- Comfort in CRMs and reporting tools, and you use AI tools in your daily work.
- Clear writing skills: enablement content and talk tracks people will actually use.
- Real estate, proptech, or property management experience is a plus, especially knowledge of how agents, landlords, and MLSs work.
AI Compounds the WorkAI is a core skill. The people who thrive here are curious, take ownership, and use AI to compound their thinking, not replace it.
Why Join Us?The work here is real, the problems are hard, and you'll have teammates who push you to do your best.
- Compensation. $85k - $110k base + ~15% variable compensation.
- Equity. Share in what you help build.
- The team. Talented colleagues who push you and back you up.
- Room to grow. Coaching, resources, and development beyond the role you start in.
- Health coverage from day one. Medical, dental, and vision for you and your dependents. HSA/FSA options. Headspace Care+, gym discounts, and more.
- A real plan for your future. Life and disability coverage, plus a SIMPLE IRA with company match.
- Flexible vacation. Take the time you need. We trust you to manage it.
- 11 holidays a year, plus 3 recharge days.
- Ways to connect. Reimbursed weekly team lunches, game nights, and events. In-person and remote.
- Recognition. Recognize a peer with Sprees (redeemable for gift cards or donations). Nominate someone for a S.P.R.E.E. Award with a potential spot bonus.
- The tools to do your best work. Business expense allowance and internet reimbursement.
- Family support. Parental leave and fertility benefits.
- Legal and tax help. Legal benefits and tax support through RocketLawyer.
- Seattle HQ perk. Company-sponsored Orca card for public transit to and from the office.
- High impact, lean team. Small teams, close to customers, shipping work that matters. Your fingerprints are on the product.
SpreeHoursRentSpree has teams in the US and Bangkok. Collaboration across that distance requires a shared window: Monday-Thursday, 5-7pm PT / 7-9am ICT. How often you're in SpreeHours depends on your role, team, and projects. Any SpreeHours you work, you take back as flex time the same week. Outside of SpreeHours, your schedule is yours.
Ready to Build Something Big?If you take ownership, move with urgency, and want to work on problems that matter, we'd love to hear from you. You don't need to meet every requirement. If this feels like the right place to do your best work, reach out.
