Why You'll Love This Role: Our Vancouver Fire Sprinkler Service Department handles inspection, testing, maintenance, repair, and emergency response for water-based fire protection systems across Southwest Washington and the Portland metro. As the Sprinkler Service Manager, you'll own the inspection process, the deficiency-to-repair pipeline, and the department's SLAs and communication standards.
If you know sprinkler systems from the riser to the fire pump, and you want to further a service process that customers and AHJs trust, this role puts you at the center of work that protects lives and property every day.
What You'll Do:- Estimating: Work with our Inspections, Testing, and Maintenance (ITM) team on detailed proposals and estimates for our service and repair work
- Scheduling and Emergency Response: Oversee scheduling and resource allocation to balance urgent requests and ongoing customer needs
- Customer and Vendor Relationship Management: Maintain strong relationships with customers, general contractors, and vendors; serve as primary point of contact for escalations
- Operational and Budget Management: Liaise with the Accounting team on job and customer setup, work orders, invoicing, and billing; manage material ordering, inventory control, and all operational considerations while closely monitoring costs
What We're Looking For:- Education: High school diploma or equivalent required; associate's or bachelor's degree in Business Administration, Fire Protection, or related field preferred
- Experience: 5+ years of commercial fire sprinkler experience, including inspection, testing, maintenance, and repair of water-based systems
- Certifications: NICET Level III in Inspection and Testing of Water-Based Systems preferred; NICET Level II considered with strong leadership experience
- Technical Skills: Ability to read sprinkler shop drawings and as-builts; proficiency with Microsoft Suite and Google Suite
- Availability: Full-time in-office, Monday through Friday, 7:00am to 4:00pm
- Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties.
- Pay: $80,000 - $140,000 per year including incentive opportunities; pay depends on experience and qualifications
Perks of Joining Our Team:- Competitive Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match
- Professional Development: Ongoing training and career advancement opportunities
- Collaborative Environment: Work with a supportive and enthusiastic team dedicated to excellence
- Impactful Work: Lead critical operations that directly contribute to customer safety and satisfaction
If you're ready to take your service management career to the next level and lead a dynamic team in a growing industry, apply now to become our Fire Sprinkler Service Department Manager!
