Bachelor's degree in Supply Chain, Logistics, Industrial or Mechanical Engineering, HVAC, Business, or similar field.
5+ years of experience in manufacturing planning, order fulfillment, or supply chain logistics.
Knowledge of order tracking, production follow-up, and shipping processes.
Experience coordinating across functions including logistics teams and sales.
Strong Excel and reporting skills; experience with ERP, MRP, WMS, or TMS is a plus.
Proficient in English; knowledge of Chinese is advantageous.
Desire to develop processes and lead a Delivery Center initiative.
Responsibilities
Manage end-to-end delivery planning from order intake to customer delivery.
Coordinate with multiple factories for production and shipping alignment.
Track inventory status and readiness for shipment.
Partner with various departments and customers on delivery priorities and schedules.
Identify and escalate risks related to production and delivery schedules.
Support after-sales logistics for returns and replacements.
Monitor finished-goods and in-transit inventory status.
Benefits
Opportunity for career growth into leadership of the Woodruff Delivery Center.
Engagement in a cross-functional role with varied operational exposure.
Chance to shape and establish new processes and KPIs in a developing center.
Full Job Description
Finished Goods Delivery Planning Manager
Position Summary
Based at the Woodruff, SC plant, the Finished Goods Delivery Planning Manager owns end-to-end delivery planning for North America - from sales order intake through final delivery at customer sites. The role coordinates cross-factory fulfillment, Woodruff receiving and outbound shipment, and delivery-risk tracking, and supports after-sales return and replacement logistics. Over time, it will grow into leadership of the Woodruff Finished Goods Delivery Center.
Key Responsibilities
Delivery Planning - Manage finished-goods delivery from order intake, production completion, and quality release through Woodruff receiving, shipment, and customer-site delivery.
Cross-Factory Coordination - Align with Woodruff, Gu'an, Hungary, and sister plants on production, shipment, arrival, and delivery status.
Receiving & Shipment - Track arrivals at Woodruff, inventory status, order matching, shipment readiness, and outbound delivery.
Customer Delivery - Partner with Sales, Customer Service, Logistics, and customers on schedules, receiving windows, priorities, and changes.
Risk Management - Identify and escalate production, quality-release, shipping, customs, inventory, and schedule risks.
Return & Replacement Support - Support After-Sales on whole-unit return and replacement by coordinating unit availability, shipment, and timing.
Inventory Monitoring - Track finished-goods, in-transit, and aging inventory, order matching, and capital occupation; report regularly and flag exceptions.
Delivery Center Build-Out - Help establish the Woodruff Delivery Center - processes, reporting, KPIs, and escalation mechanisms.
Required Qualifications
Bachelor's degree in Supply Chain, Logistics, Industrial or Mechanical Engineering, HVAC, Business, or a related field.
5+ years in manufacturing planning, order fulfillment, finished-goods delivery, supply chain, logistics, or warehouse coordination.
Working knowledge of order tracking, production follow-up, quality release, warehousing, ocean freight, customs clearance, shipping, and customer delivery.
Proven cross-functional coordination across plants, logistics teams, warehouses, Sales, Customer Service, and customers.
Strong Excel and reporting skills; ERP, MRP, WMS, or TMS experience preferred.
Excellent English communication; Chinese proficiency is a plus.
Readiness to build processes and grow into Delivery Center leadership.
Preferred Qualifications
Experience with HVAC, refrigeration, data-center cooling, industrial equipment, or complex mechanical products.
North America order fulfillment, U.S. plant operations, overseas-to-U.S. supply, or warehouse distribution.
Whole-unit replacement, return logistics, or after-sales delivery support.
How Success Is Measured
North America finished goods on-time delivery rate
Customer-site delivery achievement rate
Woodruff receiving and shipment timeliness
Delivery-risk closure timeliness
Return / replacement support timeliness
Inventory and in-transit report accuracy
Delivery Center build-out progress
Scope & Boundaries
Does not own production scheduling - each plant manages its own production planning and execution.
After-Sales leads return and replacement cases; this role supports delivery planning and shipment coordination.
Monitors inventory levels and capital occupation through reporting; does not make inventory-control decisions.
Will lead the Woodruff Finished Goods Delivery Center as it matures.
