Finished Goods Delivery Planning ManagerPosition SummaryBased at the Woodruff, SC plant, the Finished Goods Delivery Planning Manager owns end-to-end delivery planning for North America - from sales order intake through final delivery at customer sites. The role coordinates cross-factory fulfillment, Woodruff receiving and outbound shipment, and delivery-risk tracking, and supports after-sales return and replacement logistics. Over time, it will grow into leadership of the Woodruff Finished Goods Delivery Center.
Key Responsibilities- Delivery Planning - Manage finished-goods delivery from order intake, production completion, and quality release through Woodruff receiving, shipment, and customer-site delivery.
- Cross-Factory Coordination - Align with Woodruff, Gu'an, Hungary, and sister plants on production, shipment, arrival, and delivery status.
- Receiving & Shipment - Track arrivals at Woodruff, inventory status, order matching, shipment readiness, and outbound delivery.
- Customer Delivery - Partner with Sales, Customer Service, Logistics, and customers on schedules, receiving windows, priorities, and changes.
- Risk Management - Identify and escalate production, quality-release, shipping, customs, inventory, and schedule risks.
- Return & Replacement Support - Support After-Sales on whole-unit return and replacement by coordinating unit availability, shipment, and timing.
- Inventory Monitoring - Track finished-goods, in-transit, and aging inventory, order matching, and capital occupation; report regularly and flag exceptions.
- Delivery Center Build-Out - Help establish the Woodruff Delivery Center - processes, reporting, KPIs, and escalation mechanisms.
Required Qualifications- Bachelor's degree in Supply Chain, Logistics, Industrial or Mechanical Engineering, HVAC, Business, or a related field.
- 5+ years in manufacturing planning, order fulfillment, finished-goods delivery, supply chain, logistics, or warehouse coordination.
- Working knowledge of order tracking, production follow-up, quality release, warehousing, ocean freight, customs clearance, shipping, and customer delivery.
- Proven cross-functional coordination across plants, logistics teams, warehouses, Sales, Customer Service, and customers.
- Strong Excel and reporting skills; ERP, MRP, WMS, or TMS experience preferred.
- Excellent English communication; Chinese proficiency is a plus.
- Readiness to build processes and grow into Delivery Center leadership.
Preferred Qualifications- Experience with HVAC, refrigeration, data-center cooling, industrial equipment, or complex mechanical products.
- North America order fulfillment, U.S. plant operations, overseas-to-U.S. supply, or warehouse distribution.
- Whole-unit replacement, return logistics, or after-sales delivery support.
How Success Is Measured- North America finished goods on-time delivery rate
- Customer-site delivery achievement rate
- Woodruff receiving and shipment timeliness
- Delivery-risk closure timeliness
- Return / replacement support timeliness
- Inventory and in-transit report accuracy
- Delivery Center build-out progress
Scope & Boundaries- Does not own production scheduling - each plant manages its own production planning and execution.
- After-Sales leads return and replacement cases; this role supports delivery planning and shipment coordination.
- Monitors inventory levels and capital occupation through reporting; does not make inventory-control decisions.
- Will lead the Woodruff Finished Goods Delivery Center as it matures.
