Job DescriptionWho you are: As a
Financial CrimesOperations Manager - Fraud Tactics and Analytics, you are our leader, developing and implementing fraud tactics and analytics capabilities that strengthen the bank's ability to detect, assess, and respond to fraud. You will lead a team responsible for translating fraud trends and emerging threats into detection strategies, decision logic, playbooks, and control improvements. More than that, this role is about developing people and doing it with integrity, caring and excellence in mind.
What you'll do: - Develop and implement fraud tactics, detection strategies, analytics, and playbooks to support effective and consistent fraud operations
- Collaborate with other lines of business to ensure that fraud strategies and controls are in alignment with the greater mission of the bank, customer experience, operational capacity, and risk appetite
- Review and approve new financial crimes procedures, detection logic, and best practices to make daily operations more effective against current and emerging fraud threats
- Use fraud data, transaction trends, threat intelligence, and risk and control assessments to identify gaps and recommend improvements to fraud controls
- Maintain an up-to-date knowledge of all relevant industry and regulatory changes to maintain a position as a subject matter expert
- Handle escalations requiring approval authority using sound risk-based decisions
- Coach, develop, and promote team member growth and professional advancement
- Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need: - Bachelor's Degree in relevant field or equivalent work experience
- 6+ years of financial crimes experience
- Demonstrated experience leading a team
- Demonstrated experience working on cross-departmental projects
- Demonstrated ability to analyze fraud or transaction data and translate findings into operational or control decisions
- Excellent verbal and written communication skills
- Proficient in Microsoft computer applications
Additional Preferred Skills:- Experience in a fraud strategy, detection engineering, or fraud analytics role at a regulated financial institution
- Experience designing or tuning rules, models, or decision logic within an enterprise fraud monitoring platform
- Experience partnering with a cyber threat intelligence function
- Relevant professional certification such as CFE, CFCS, or ACAMS
Our Benefits:At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including our Employee Assistance Program
- Referral bonus program + more!
