Mercedes-Benz of Sugar Land is seeking an accomplished
Finance & Insurance Manager to join our Sales leadership team.
We are looking for an experienced automotive finance professional who understands that exceptional F&I performance is about more than numbers. The successful candidate will combine strong production, lender relationships, regulatory knowledge and attention to detail with the polished, consultative approach expected by Mercedes-Benz clients.
Primary Responsibilities- Manage the financial transaction and finalization of new and pre-owned vehicle purchases and leases.
- Present financing, leasing and protection-product options to clients in a professional, transparent and consultative manner.
- Conduct comprehensive F&I menu presentations tailored to each client's individual needs.
- Maximize F&I performance through appropriate presentation of vehicle service contracts, maintenance programs, GAP coverage, tire and wheel protection and other approved products.
- Ensure all contracts, disclosures and supporting documents are complete, accurate and compliant before vehicle delivery.
- Submit contracts and documentation promptly to ensure timely funding.
- Monitor contracts in transit and work proactively to resolve funding issues.
- Maintain accurate records regarding finance production, product penetration, chargebacks and lender performance.
- Protect dealership profitability while maintaining an exceptional customer experience.
- Ensure strict compliance with all federal, state, manufacturer and dealership requirements governing automotive finance transactions.
- Maintain current knowledge of applicable lending, privacy, disclosure, OFAC, Red Flags, Safeguards and other regulatory requirements.
- Advise Sales Managers and Sales Associates regarding available finance programs, lender guidelines and changing regulatory requirements.
- Partner closely with Sales Management, Accounting and other departments to facilitate accurate and efficient vehicle deliveries.
- Assist Sales Associates in explaining finance, lease and protection-product options when appropriate.
- Build lasting client relationships that encourage repeat and referral business.
- Consistently achieve established monthly departmental and individual performance objectives.
Performance ExpectationsThe successful candidate will be expected to consistently demonstrate strength in:
- Finance reserve and overall F&I gross production
- Product penetration
- Mercedes-Benz Financial Services utilization
- Contract funding and CIT management
- Compliance and documentation accuracy
- Chargeback management
- Customer satisfaction
- Lender relationships
- Dealership profitability
- Teamwork and sales department support
Qualifications- Previous automotive dealership Finance & Insurance Manager experience strongly preferred.
- Luxury or high-line automotive experience preferred.
- Mercedes-Benz dealership experience is highly desirable.
- Proven history of strong F&I production and product penetration.
- Thorough understanding of automotive retail finance, leasing and lender approval processes.
- Strong working knowledge of federal and Texas automotive finance regulations.
- Demonstrated ability to perform compliant and effective F&I menu presentations.
- Established reputation for integrity and ethical business practices.
- Excellent communication, presentation and negotiation skills.
- Exceptional attention to detail and organizational ability.
- Strong computer skills and experience with dealership management, CRM and electronic contracting systems.
- Ability to work effectively in a fast-paced, high-volume luxury dealership environment.
- Professional appearance and demeanor appropriate for a Mercedes-Benz clientele.
- Strong relationship-building skills with clients, lenders and fellow team members.
- Valid driver's license and acceptable driving record.
Our Ideal CandidateOur ideal Finance & Insurance Manager is a
high-performing producer who is equally committed to the client experience.
You understand how to maximize an opportunity without making the transaction feel transactional. You know how to structure a deal, communicate effectively with lenders and clients, maintain impeccable paperwork and move quickly without sacrificing accuracy or compliance.
Most importantly, you recognize that the Finance Office is one of the final impressions a client receives during the vehicle-purchase process-and you take pride in making that experience exceptional.
