Bachelor's Degree in Computer Science or Management Information Systems preferred
3+ years in product management/business analysis for enterprise applications
Expert proficiency in Microsoft 365 suite, especially SharePoint Online
Proficiency in Adobe suite
Strong analytical and problem-solving skills
Experience with project management tools like Smartsheet and JIRA
Excellent communication skills for technical and non-technical audiences
Responsibilities
Serve as product manager and subject matter expert for files and productivity platforms
Manage projects through the entire System Development Life Cycle (SDLC)
Plan and implement SharePoint migrations and updates
Create and update end-user product materials and documentation
Drive problem management and serve as escalation point for product inquiries
Coordinate and track tasks related to files and productivity technologies
Assist in defining product vision and strategy based on business value
Benefits
Collaborative work environment with cross-functional teams
Opportunity to lead and influence enterprise technology initiatives
Access to professional development and training programs
Engagement with cutting-edge productivity tools and technologies
Supportive culture that values communication and teamwork
Full Job Description
What You'll Do:
We are seeking a Nashville-based Files & Productivity Product Manager to join our IT Product Management Team in Technology Services and Support.
Product Managers support efforts managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support. The successful candidate will be responsible for helping to manage, administer and support enterprise technology across the AB organization, including helping to define the strategy, roadmap, and features of certain enterprise technology products. The position will be partnered with AB's other IT Product Managers and will liaise between the business users and AB's engineering teams, development groups, vendors and service and support teams.
The role is responsible for the management, support and enhancement of all files and productivity tools including the Microsoft Suite, Power Platform, and Adobe.
The key job responsibilities include, but are not limited to:
Serve as a product manager, business analyst and subject matter expert on files and productivity management platforms and operating systems used at AB.
Perform project management duties through the entire System Development Life Cycle (SDLC); plan and execute projects collaboratively with engineering, development, and business user teams.
Implement and plan process for all SharePoint migrations, updates, and implementations to be executed by technology support staff.
Create, manage, and update end user product material and support documentation.
Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff.
Manage files and productivity technologies by coordinating and tracking various tasks and activities related to their ongoing management and projects related to modification and enhancements. Effectively create and manage project plans, track key milestones, and create all required project documentation and status reporting.
Assist with setting product vision and strategy by helping to articulate the business value and understand the intent behind new products or product releases. Work with engineering, developers, and service providers to build or deliver the appropriate solution.
Assist with defining the features necessary to deliver a complete product and lead the teams to success, including requirements gathering from business and IT users including all relevant documentation (mockups, flow diagrams, data dictionaries, etc.) and execution of tasks required to deliver IT solutions,
Assist with testing products and soliciting user feedback firsthand; ensure that key feedback and requests are captured and seamlessly integrated into the product planning and development processes.
Assist with the release of products and managing releases with phases and milestones, including all aspects of end-user communications, and preparing the support and service teams with all information necessary.
Support the troubleshooting process of enterprise technology to ensure the high availability and quality of user experience by assisting with problem determination and resolution and acting as a second and third level support for incident and problem management. Work closely with both our Service Desk and engineering teams to ensure adequate support of AB enterprise applications. Handle multiple issues from multiple users and prioritize criticality, which to focus and resolve first.
Develop analytics to measure and report product usage and KPIs, develop dashboards and reports to present these metrics, and assist with initiatives to drive user adoption through the creation of training programs, reference materials, communications.
Run cross-functional working group and governance meetings and build strong and effective working relationships with our counterparts across the Technology and Operations organization, including engineering and development.
What We're Looking For:
Bachelor's Degree in Computer Science or Management Information Systems preferred
3+ years of work experience in product management/ business analysis supporting enterprise applications and/or implementing enterprise technologies and delivering technological change to large enterprises
Expert or Administrative proficiency in Microsoft 365 suite (specifically SharePoint Online)
Proficiency in Adobe suite
Familiarity with Product and Project Management principles
Strong verbal and written communication and presentation skills
Demonstrated ability to work cross-functionally with technical and non-technical stakeholders
Strong analytical and problem-solving skills
Proven ability to lead projects and initiatives (along with other techniques) to disseminate information internally and/or externally to stakeholders
Consulting experience with large scale deployments and migrations for operating systems, management platforms and Microsoft desktop products
Well-organized with the ability to manage multiple priorities with a hands-on approach
Strong business acumen, technical aptitude as well as project management and documentation skills
Versed in project management tools such as Smartsheet and JIRA
Ability to work with technical teams (developers, architects, infrastructure), business partners and software vendors to document and implement system changes; ability to convey complex concepts simply and clearly; Ability to communicate technically complex IT concepts to business clients
Excellent team player with a proven background of individual contribution
Nashville, Tennessee
About AllianceBernstein Holding LP
AllianceBernstein Holding L.P. is a global asset management firm that provides investment management and research services to institutional, high-net-worth and retail investors. The company offers a range of investment products and services, including mutual funds, hedge funds, separately managed accounts, and private equity funds. AllianceBernstein has a presence in over 20 countries and manages assets worth over $600 billion. The company is committed to delivering superior investment performance and providing innovative solutions to its clients.
