Benefits: - Health insurance
- Paid time off
- 401(k) matching
Field Support EngineerTeamLogic IT of Northeastern Massachusetts Woburn, MA | Full-Time
TeamLogic IT of Northeastern Massachusetts is seeking a Field Support Engineer to join our growing team. In this role, you'll support a variety of small and midsize businesses across the Greater Boston area, helping them maintain secure, reliable, and productive IT environments.
This is an excellent opportunity for an experienced IT professional who enjoys both hands-on technical work and customer interaction.
What You'll Do- Provide onsite and remote technical support for business clients
- Deploy, configure, and support Windows workstations and servers
- Deploy, configure and support MacOS devices
- Support of mobile devices and tablets
- Support various line of business applications for customers
- Support Microsoft 365 environments
- Support Google Workspace environments
- Configure and support Mobile Device Management platforms
- Configure and troubleshoot networking equipment including firewalls, switches, wireless access points, and VPNs from various manufacturers
- Assist with infrastructure projects, upgrades, and migrations
- Monitor and maintain client systems using industry-leading management tools
- Create and maintain technical documentation
- Deliver outstanding customer service and technical expertise
Required Experience- 3+ years of professional IT experience
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows 10/11 and Windows Server environments
- Experience with Microsoft 365 administration
- Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking
- Experience with Hyper-V, VMware, or other virtualization technologies is a plus
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
Preferred Skills and Experience- MSP experience
- Microsoft certifications
- Cisco certifications
- CompTIA certifications
- Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya
- Experience with MDM platforms such as Intune, NinjaMDM, JumpCloud, JAMF, and Addigy.
Why Join TeamLogic IT?- Competitive compensation
- Health benefits
- Paid time off and holidays
- Professional development opportunities
- Certification assistance
- Exposure to a wide variety of technologies
- Collaborative team environment
- Opportunities for career advancement
Requirements- Valid driver's license
- Reliable transportation
- Ability to travel to client locations throughout Massachusetts and Southern New Hampshire
- Ability to participate in occasional after-hours project work
- Ability to participate in our paid, on-call program
Apply today and become part of a growing team that values technical excellence, continuous learning, and exceptional customer serviceFlexible work from home options available.
Compensation: $75,000.00 - $95,000.00 per year
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First CultureOur philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
