Job DescriptionModern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technicians. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck.
The hourly pay range for this position is: $30.00 to $51.00. This is a non-exempt position and is eligible for overtime pay. Benefits:- Medical, Dental, Vision, and Prescription Insurance
- Health Savings Account
- 401k/Roth Retirement Savings Plan with Company Match
- Participation in Annual Profit-Sharing Plan
- Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
- Gym Membership Reimbursement Program
- Family Scholarship Program
- Employee Assistance Program
- Virtual Mental Health & Tele Medicine Benefit
- Company Paid Life Insurance & Disability Benefits
- Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
Responsibilities- Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
- Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
- Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
- Operate equipment as needed to assist in locating and diagnosing the failure.
- Utilize hand and power tools and electronic diagnostic equipment.
- Read and interpret complex hydraulic and electrical schematics.
- Perform diagnostic testing and tuning of equipment.
- Have the experience and ability to determine the extent of the repair and the corrective action required.
- Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
- Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site.
- Asses parts to determine the cause of failure and/or their reusability.
- Communicate with parts department personnel to order the necessary parts required to complete repair(s).
- Perform assignments in a variety of environments, including the field, on customer's sites and in the shop.
- Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
- Effectively communicate to the customer the machine's problem, the intended plan for repair and provide status updates throughout the repair process.
- Establish strong customer relationships.
- Work well under pressure and within deadlines while maintaining a positive attitude.
- Ensure the assigned field service truck is appropriately maintained and kept clean.
- Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
- When appropriate compile any additional documentation necessary for completeness.
- Assist other technicians on large repairs or projects.
- Attend and participate in appropriate training(s).
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.
QualificationsJob Requirements/Skills:- Must demonstrate troubleshooting and analytical problem-solving skills.
- Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
- Requires a valid driver's class A or B CDL and the ability to maintain an insurable driving record
- Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
- Must be able to work well independently or with others in a team environment.
- Must be reliable, honest, and have a strong work ethic.
- Must have strong organizational and time management skills
- Must be able to effectively communicate both verbally and in writing with customers and co-workers.
- Must be able to lift up to75 lbs.
- Must own required tools.
- Ability to work overtime with minimal notice.
- Must be able to travel away from home.
- Strong computer skills.
Education/Experience:- High School diploma required. Associates or Bachelor's degree in diesel technology or related field preferred and/or an equivalent combination of education and experience
- Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
- Prior dealership experience is beneficial.
- Experience with Komatsu as the primary equipment line is preferred, all others may apply.
