Bachelor's Degree in Science, Engineering, Construction, or similar preferred, or High School Diploma/GED with 5 years relevant experience.
4-7 years in Technical Service, Construction, Project Management, or Field Management.
Hands-on experience with product application or installation.
General understanding of field-testing methods and techniques.
Knowledge of building codes and requirements.
Responsibilities
Provide independent support for primary territory product lines.
Recommend products and solutions beyond primary lines with occasional guidance.
Ensure compliance with best practice standards to mitigate warranty issues.
Perform substrate analysis using specialized equipment.
Collect data for project-specific testing and interpret results.
Deliver live/web-based training and create hands-on demonstrations.
Maintain records of job site visits and project completions.
Benefits
Health insurance
Paid holidays
Paid time off
401(k) with company match
Company Pension Plan
Performance Based Bonus/Commission
Continuing education opportunities
Full Job Description
Job Description
GENERAL PURPOSE OF THE JOB:
The Field Technical Representative ensures proper application of Tremco CPG products in accordance with all company and industry guidelines by providing on-site application and problem resolution.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide independent support for primary territory product lines.
Recommend products and solutions outside of primary product lines with occasional direction.
Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues.
Provide site support by performing general and complex product applications/installations.
Perform substrate analysis using specialty equipment.
Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field.
Provide field support by collecting data for project or product specific testing and interpreting results.
Recommend application and installation policies within technical literature.
Coordinate 3rd party testing certification/approvals.
Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery.
Support qualified applicator program and/or authorized product installation program.
Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations.
Maintain records associated with job site visits and project completions.
Aids in new product review to ensure product feasibility and value engineering aspects.
Ensure customer satisfaction and works to resolve issues for optimal outcomes.
Provide feedback on customer recommendations and suggestions.
EDUCATION:
Bachelor's Degree in Science, Engineering, Construction, or similar preferred. and 2-4 years of construction or industry experience OR
Minimum High School Diploma or GED with 5 years of relevant construction or industry experience.
EXPERIENCE:
4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience.
Hands-on experience with product application or installation.
Possess a general understanding of field-testing methods and techniques.
Ability to articulate a message in letter format.
Detailed in jobsite observations.
General Awareness of building code and requirements.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures.
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems.
Customer Service skills, including needs assessments and evaluation of customer satisfaction.
Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners.
High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope.
Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities.
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays.
BENEFITS AND COMPENSATION:
The base salary range for applicants in this position generally starts at $84K and goes up based on experience plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
