Field Support Supervisor

Group/Division

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Summary**

The Field Support Supervisor at KLA Corporation leads a team of field service engineers, ensuring the efficient installation, maintenance, and repair of KLA's advanced semiconductor manufacturing equipment at customer sites. This role focuses on driving customer satisfaction, optimizing team performance, and upholding KLA's high standards of technical excellence and operational efficiency.

Job Responsibilities**

* Supervise, mentor, and develop a team of field service engineers, including performance management, training, and scheduling.
* Oversee the installation, calibration, troubleshooting, and repair of complex KLA equipment at customer facilities.
* Ensure timely and effective resolution of technical issues, minimizing downtime and maximizing customer tool availability.
* Act as a primary point of contact for customer escalations, maintaining strong customer relationships and ensuring high levels of satisfaction.
* Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
* Collaborate with engineering, manufacturing, and sales teams to provide feedback from the field and contribute to product improvement initiatives.
* Manage spare parts inventory and ensure efficient utilization of resources.
* Ensure adherence to all safety protocols, company policies, and quality standards.
* Prepare and present regular reports on team performance, service activities, and customer feedback.
* Drive continuous improvement initiatives within the field service organization.

Job Qualifications**

* Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent practical experience.
* Minimum of 5 years of experience in field service engineering within the semiconductor equipment industry.
* Proven leadership experience, with at least 2 years in a supervisory or team lead role.
* Strong technical aptitude with a deep understanding of semiconductor manufacturing processes and equipment (e.g., metrology, inspection).
* Excellent troubleshooting, diagnostic, and problem-solving skills for complex electro-mechanical systems.
* Demonstrated ability to manage customer expectations and resolve complex issues effectively.
* Exceptional communication, interpersonal, and presentation skills.
* Proficiency in using service management software and reporting tools.
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* Willingness and ability to travel frequently to customer sites, sometimes on short notice.

Minimum Qualifications

Typically requires a minimum of 1 - 2 years of related experience.

Guides team while rock climbing (Skills/training needed, risk-taking support systems in place)

BS degree in Mechanical Engineering, Electronics, Electrical Engineering, Engineering Technology or related area

Total Rewards

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.