DescriptionWe are looking for an experienced and hands-on
Field Support Engineer to join our team supporting mission-critical customer environments. This role is ideal for engineers with deep expertise in Red Hat OpenShift, Kubernetes, Linux administration, and cloud-native infrastructure, who enjoy solving complex technical challenges while working directly with customers.
What You'll Do- Serve as the primary onsite technical expert supporting Red Hat OpenShift and Kubernetes platforms.
- Manage cluster operations including upgrades, patching, lifecycle management, performance monitoring, and troubleshooting.
- Support OpenShift Virtualization (KubeVirt) environments running both virtual machines and containerized workloads.
- Troubleshoot and support enterprise infrastructure including Linux servers, storage platforms, virtualization technologies, and networking environments.
- Perform root cause analysis and coordinate issue resolution with internal engineering teams and technology partners.
- Deploy and support solutions leveraging Red Hat Advanced Cluster Management (ACM), GitOps, and ArgoCD.
- Assist with datacenter deployments, hardware integration, platform validation, and operational readiness activities.
- Maintain system reliability, security compliance, documentation, and support procedures.
- Act as a trusted advisor to customers, providing technical guidance and operational best practices.
RequirementsWhat You'll Bring- 5+ years of experience supporting enterprise infrastructure, cloud-native platforms, systems engineering, or field engineering environments.
- Strong hands-on experience with Red Hat OpenShift and Kubernetes administration.
- Advanced Linux administration skills (RHEL preferred).
- Experience supporting virtualization, enterprise storage, networking, and server infrastructure.
- Knowledge of Kubernetes networking, load balancing, routing, switching, VLANs, and troubleshooting complex distributed environments.
- Experience with GitOps methodologies, ArgoCD, Infrastructure as Code, and automation frameworks.
- Strong analytical, troubleshooting, and customer-facing communication skills.
- Ability to work independently and serve as the senior technical authority within customer environments.
Nice to Have- Experience with OpenShift Virtualization (KubeVirt).
- Experience with Red Hat Advanced Cluster Management (ACM).
- Certifications such as CKA, RHCSA, or Red Hat Certified OpenShift Administrator (EX280).
- Experience supporting secure, highly regulated, or government environments.
- Knowledge of telecom technologies, CNFs, VNFs, LTE, or 5G networks.
Requirements- U.S. Citizenship required.
- Must reside in or be able to commute to the Kansas City metropolitan area.
- Ability to obtain and maintain customer-required security authorizations and facility access.
- Limited travel required for training, customer activities, and periodic corporate meetings.
