Field Services Technician

Responsibilities

Position Overview

We are seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. This role is critical to successful site preparation, system cutover, & customer acceptance, and legacy system decommissioning in operational environments.

This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.

Work Location & Travel: This is a remote position; however, candidates local to the Washington, D.C. metropolitan area are preferred. This role requires extensive travel, with approximately 95% travel expected.
Key Responsibilities

• Lead and support site surveys, site preparation, and system installation activities
• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
• Perform decommissioning of legacy voice communication systems
• Conduct independent system testing and validation to confirm:
  
  • Power installation compliance
  • Cabling integrity and standards adherence
  • Equipment and site specification alignment
• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
• Use diagnostic tools to identify and resolve voice, network, and hardware faults
• Support preventive maintenance and system health checks
• Provide on-site customer support and end-user orientation/training as needed
• Maintain accurate technical documentation, service reports, and cutover records
• Ensure compliance with safety protocols, site security, and operational standards
• Coordinate closely with engineers, program teams, and other field technicians during deployment activities

Qualifications

Required Technical Experience
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• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD; 10 years with an AS, 12 years in lieu of a degree
• US Citizen with the ability to obtain/maintain a public trust clearance
• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
• Experience supporting system cutovers, migrations, or technology refresh efforts
• Knowledge of:
  
  • Telecommunications infrastructure
  • VoIP technologies
  • Cabling standards and power validation
  • Networked voice systems
• Strong troubleshooting and root-cause diagnostic skills
• Experience using test equipment and diagnostic tools in field environments
• Familiarity with operational environments where uptime and reliability are critical

Professional Skills

• Excellent technical problem-solving ability
• Strong customer service and communication skills
• Ability to work independently in remote field locations
• Strong documentation and reporting discipline
• High attention to detail and adherence to procedures
• Effective time management and ability to meet deployment timelines
• Team-oriented mindset with ability to collaborate across technical disciplines

Work Environment

• Field-based role supporting operational and technical sites
• Extensive travel (up to 95%)
• Work may occur in active operational environments requiring strict adherence to procedures and standards

This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.

#BNATCS

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.