Aecon Group Inc

Field Services Manager

Aecon Group Inc • $80K — $95K *
Lachine, QC H8R 1A1In-Person
Telecommunications & Hardware
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in the telecommunications industry
  • Strong communication and interpersonal skills
  • Experience managing quality, safety, and performance across partner groups
  • Customer-service focused with problem-solving abilities
  • Proven ability to handle multiple priorities in a fast-paced environment
  • Willingness to travel throughout Quebec as needed
  • Champion for inclusion and diversity

Responsibilities

  • Provide leadership and oversight to leadership teams across Quebec
  • Act as the primary liaison between ATSI, clients, and partners
  • Ensure quality of field work meets established standards
  • Manage program performance through SLA metric reviews
  • Lead safety compliance, including audits and hazard assessments
  • Promote an inclusive work culture across partner organizations
  • Support training programs and business coaching initiatives

Benefits

  • Mental, emotional, and physical well-being services for employees and their families
  • Career development through Aecon University and Leadership Programs
  • Commitment to inclusive work environments with multiple diversity initiatives
  • Strong focus on sustainable construction practices
  • Community partnership and investment initiatives
Full Job Description
Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.

What You'll Do Here:
  • Lead, coach, and support a team of operational professionals and field partners across Quebec, fostering a high-performance, customer-focused culture.
  • Serve as the primary point of contact between ATSI, clients, and internal leadership teams, ensuring effective communication, collaboration, and alignment of business objectives.
  • Build and maintain strong relationships with stakeholders, clients, and customers.
  • Drive operational excellence by monitoring service delivery, quality standards, and customer experience outcomes across all assigned territories.
  • Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
  • Review and analyze key performance indicators (KPIs) and SLA metrics, including customer satisfaction, completion rates, repeat visits, productivity, and sales performance, implementing action plans for continuous improvement.
  • Ensure partner teams receive the training, tools, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
  • Lead the implementation and execution of operational and sales initiatives, ensuring consistent adoption and accountability across the region.


What You Bring to the Team:
  • Previous experience leading, coaching, and developing teams in a field operations, telecommunications, service delivery, or related environment is an asset.
  • Experience using performance metrics and reporting to drive accountability and continuous improvement.
  • Strong customer-service orientation with proven problem-solving and decision-making abilities.
  • Proven ability to manage multiple priorities independently in a fast-paced environment.
  • Ability to travel throughout Quebec as required.
  • French fluency is required; intermediate English proficiency is preferred.

About Aecon Group Inc

Aecon Group Inc. is a Canadian construction company that provides a range of services to clients in the infrastructure, energy, and mining sectors. The company's services include construction, engineering, procurement, and project management. Aecon has completed a number of high-profile projects in Canada, including the construction of the CN Tower and the Vancouver SkyTrain. Founded in 1957, the company is headquartered in Toronto, Ontario.
Learn more about Aecon Group Inc
Size
12,000 employees
Industry
Real Estate & Construction
Founded
1877
* Ladders Estimates

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