Field Service Engineer - Basic Statement of Position Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.
Essential Duties and Responsibilities • Installation of Client systems at customers sites
• Training of new users to successfully operate the Client systems & software
• Demonstrating Client systems and applications
• Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
- The position requires diagnosing and resolving mechanical, hardware, software, and system failures
- You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
- Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
Requirements
- Bachelor's degree or equivalent in life science, biomed, or a technical field
- Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
- Excellent communication (verbal and written) and interpersonal skills.
- Problem solver with good technical aptitude and troubleshooting skills
- Ability to understand computer algorithms and to tune parameters.
- Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
Other requirements - Handle stress effectively
- Willingness to work outside of normal working hours and in rare cases on weekends
- Valid Passport
- Valid driver license
When not traveling, work from client office in Billerica MA
