Field Service Trainer

Compensation Range:

JOB SUMMARY: 

Responsible for development, implementation, and execution of Munters Field Technician Development Program. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:  

Develop and manage programs aimed at onboarding new hires and continuous growth and development for current Technicians. 

Work closely with Management to schedule in field or Munters Academy training to address onboarding and/or training needs.   

Closely evaluate and monitor Technician skillset. 

Provide detailed reports after each session for Munters records, management review and discussion for next steps in development. 

Continuously involved with program improvements that will lead to training enhancements and/or opportunities to better address Technician developmental needs. 

 KNOWLEDGE/SKILLS/ABILITIES: 

Demonstrate skills necessary to Evaluate and Train Service Technicians in every area within their Roles and Responsibilities.  

Ability to multitask and exceptional organization skills 

Proven success with providing professional and courteous services in the field.  

Able to analyze technical competencies in order to identify strengths and weaknesses for improvement opportunities.  

Computer skills with Glovia, Astea, Word and Excel 

Extensive familiarity with Munters product; SyCool, Geoclima Chillers, AHU, Oasis, Delta 3, Delta Flow, and HM3 

Knowledge of:  

BOM structures, Wiring Schematics, and HVAC controls 

Basic understanding of application & product engineering practices 

Basic understanding of refrigeration, and Data Center cooling equipment. 

Munters Production Operations processes & procedures 

Intimately familiar with all Service policies, processes, & repair procedures 

 ADDITIONAL RESPONSIBILTIES: 

Understand that Field Service’s major role is one of timely responses to customers’ needs and focus as part of a team to help us be prepared at all times to support customers’ requests and needs.  

Travel required - based on new hire locations and projects within their region, as well as travel to the Munters Academy in Virginia to lead classroom and/or hands on training sessions based on scheduling and content.   

 JOB QUALIFICATIONS: 

High school diploma or equivalent 

Minimum of 10 years in Electrical, Mechanical and HVAC equipment with troubleshooting.    

Training and Presentation Experience 

Experience or exposure to lean concepts 

 PHYSICAL REQUIREMENTS: 

Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects 

Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting 

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data, viewing computer terminals, expansive reading, etc. 

The worker is not substantially exposed to adverse environmental conditions 

Benefits:

Competitive Salary

Comprehensive health, dental, and vision insurance plans

Flexible work schedule

Generous vacation and paid time off

401K retirement savings plan with employer matching

Professional development opportunities, including tuition reimbursement, and conference attendance

Company-sponsored social events and team-building activities

State-of-the-art equipment and tools to support your work