Field Service Technology Delivery Lead Manager

We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: • Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. • Develops strong working relationships with the senior management team and identifies follow-on project opportunities • Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning • Manages day to day on-shore and off-shore project teams during the project lifecycle • Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories • Manages experience-led teams in developing strategic vision and creative UI/UX design • Manages and contributes to development of the platform migration and global roll out strategy and execution • Interacts with client stakeholders for business justification, funding, scope and timeline • Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: • Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects • Minimum 5+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: • Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax • Service Delivery enablement (field worker, 3rd party management) • Distributed Service support networks • AI powered service operations • 2+ years of experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) Bonus points: • Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) • Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. • Experience with Service channel experience design, implementation and execution • Experience with defining, designing and implementing a development architecture leveraging CI/CD principles • Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings • Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams • Experience working with clients in the CMT (Communications, Media, Technology) space • Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/10/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $94,400 to $266,300 Colorado $94,400 to $230,000 Connecticut $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maine $80,400 to $196,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York $87,400 to $266,300 New Jersey $100,500 to $266,300 Ohio $87,400 to $213,000 Virginia $87,400 to $245,000 Washington $100,500 to $245,000 #LI-NA