Field Service Technician (Production Toner), Ontario Region

Position Summary:

We are currently seeking a motivated Field Service Technician with experience with printing or toner-based equipment or devices to install, maintain, and repair Fujifilm's Production Toner Based Equipment at customer sites across Ontario. You will diagnose and resolve complex mechanical, electronic, and print quality issues, perform preventative maintenance, and ensure equipment operates in accordance with established quality and reliability standards. Working in close collaboration with the Technical Service Director, Technical Support, and Sales teams, you will build strong customer relationships, support critical accounts, and assist with product demonstrations. Join us and contribute to delivering reliable printing solutions and exceptional customer experiences. 

Position Responsibilities: 

• Deliver on-site installation and service repair support to customers.
• Identify and implement effective solutions to complex service issues.
• Maintain close communication with the Technical Service Director and Technical Support team to ensure the accurate resolution of service issues.
• Establish and maintain strong working relationships with customers and colleagues.
• Conduct pre-installation assessments and site inspections in accordance with FUJIFILM equipment requirements.
• Complete and submit all service activity documentation to the appropriate department in a timely manner.
• Track and manage the return of all parts.
• Manage and complete all preventative maintenance
• Attend training sessions at locations worldwide to maintain current knowledge of new and existing products.
• Provide technical support and guidance to other Customer Support staff as required.
• Support the Sales team with product demonstrations and customer visits as required.
• Monitor critical accounts and actively participate in support activities to ensure prompt and effective problem resolution.
• Escalate and communicate technical issues to the Technical Service Director and Technical Support
• Perform other related duties as assigned.
• Availability to work weekends and overtime as required to support installations, service calls, and training.

Skills / Experience: 

• Minimum of five (5) years of experience installing, maintaining, and/or repairing production toner-based equipment or devices.
• Diploma in Electronics or Mechanical Engineering, or equivalent field experience.
• Strong troubleshooting and problem-solving skills.
• Demonstrated initiative and a commitment to learning and continuous improvement.
• Strong technical aptitude in mechanical and electronic systems.
• Ability to diagnose and resolve print quality issues.
• Intermediate proficiency in Microsoft operating systems and the Adobe suite of products.
• Experience with colour profiling and various RIP stations is considered an asset.
• Strong verbal and written communication skills.
• Ability to travel throughout Ontario and to other locations as required.

 Compensation and Benefits:

Salary Range: The annual base salary for this position is $75,000 - $90,000. The exact salary offered will be based on the candidate's qualifications and experience relative to the requirements of the role.

Variable Compensation: This role is eligible for an annual performance-based bonus in accordance with the Annual Corporate Performance Bonus Plan.

Benefits: We offer a comprehensive benefits package that includes extended health, dental, and vision coverage, a defined contribution pension plan, paid vacation, personal and sick days, and wellness programs designed to support your overall well-being. Employees can also take advantage of discounts on Fujifilm products.

Work Arrangement and Hours:

This is a field-based position requiring regular travel throughout Ontario and a standard workweek of 37.5 hours, with weekend work and overtime as required.

Vacancy:

This posting is intended to fill a current vacancy.

AI Disclosure:

Please note that artificial intelligence (AI) tools are not used to assess candidates during the hiring process.