2-year Packaging Machinery degree with 2 years of experience in Packaging Equipment repair OR 5 years of capital equipment maintenance experience.
2 years of direct customer interaction experience.
Willingness to travel 80% domestically and internationally.
BS in Electrical Engineering preferred.
Experience in the packaging industry is a plus.
Proficiency in control systems like servo drives and PLCs is advantageous.
Familiarity with cGMP and GAMP requirements in the Pharmaceutical Industry.
Responsibilities
Provide turnkey support for installation and validation testing of new machines.
Update and modify machine control software and train customers on equipment maintenance.
Coordinate development activities to enhance machine functionality.
Support customers and collaborate with Customer Service and Sales departments.
Engage in continuous training to maintain technical expertise on equipment and applications.
Work in a cleanroom environment, performing physical tasks such as lifting and bending.
Benefits
Health insurance (Medical, Dental, Vision, and Prescription from day one).
401(k) with generous company match.
Employer-paid short- and long-term disability insurance and life insurance.
Education assistance program.
Paid time off.
Employee assistance program.
Full Job Description
The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.
"This position is regionally based and involves frequent travel to customer sites. Please note that there is no fixed office at the address listed above."
Job Description
Summary:
Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical Solid Systems at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.
Key Responsibilities:
Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
Coordinate development activities and upgrades related to updating and improving machine functionality.
Provide support to Customers, Customer Service department and Sales department as required
Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis.
Qualifications
Basic Requirements:
2-year Packaging Machinery degree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment.
2-years' experience working directly with Customers
Ability to travel 80% of the time Domestically and Internationally.
Preferred Qualifications:
BS in Electrical Engineering.
Experience in the packaging industry.
Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers.
Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
Ability to support various software control platforms for complete packaging lines.
Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
Strong customer service focus with ability to assure customer confidence in the operation of equipment.
German-speaking skills a plus.
Additional Information
The expected compensation range for this position is between $40 - $50 per hour.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
The welfare of our employees' matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees' needs.
Health insurance (Medical, Dental, Vision, and Prescription from day one)
401(k) with generous Company Match
Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
Education Assistance Program
Paid Time Off
Employee Assistance Program
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system - we're unable to consider applications sent by email or post.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
